Customer Care Representative

18 hours ago

Pacific Remote Islands Marine National Monument, India Synergistic Research International Full time

Position: Customer Care Representative (Remote – Malayalam is a Must)

Company: AyurSure Wellness Pvt. Ltd.

Product: Relieva – Releases Pain from Day Three

Location: Remote

Employment Type: Full-Time

About AyurSure

AyurSure is committed to blending ancient Ayurvedic wisdom with modern standards of quality and trust. Our flagship product, Relieva, is an Ayurvedic medicine formulated to deliver complete, permanent healing for hemorrhoids (piles). With premium quality, hygiene, and customer-centric values, we aim to transform healthcare experiences across India and globally.

Position: Customer Care Representative (Malayalam-Speaking)

Key Responsibilities:

  • Answer customer inquiries via phone, WhatsApp, email, and chat in Malayalam and English.
  • Provide clear information about Relieva's usage, dosage, and healing process.
  • Assist customers in placing orders, tracking deliveries, and handling payment-related queries.
  • Offer empathetic support to customers who may be experiencing discomfort or hesitation in discussing health concerns.
  • Maintain accurate records of customer interactions and transactions on Zoho CRM
  • Escalate medical or technical queries to Ayurvedic doctors or senior team members when necessary.
  • Provide feedback from customers to improve product experience and service delivery.
  • Uphold AyurSure's brand values: Trust, Care, Healing, and Professionalism.

Required Skills & Qualifications:

  • Language Skills: Fluency in Malayalam and basic proficiency in English (Hindi - preferable).

  • Technical Skills:

  • Comfortable using computers, CRM tools, WhatsApp Business, and email.

  • Basic knowledge of online payment systems and order management software.

  • Strong communication and listening skills.

  • Empathy, patience, and the ability to reassure customers dealing with sensitive health issues.
  • Minimum educational qualification: Bachelor's Degree
  • Preferred Additional Degree: MBA or BAMS - Bachelor of Ayurvedic Medicine and Surgery
  • Prior experience in customer service (healthcare, pharma, or wellness industry preferred but not mandatory).

What We Offer:

  • Competitive salary and performance incentives (15,000 to 25,000, depending on experience)
  • Training in Ayurvedic product knowledge and customer handling.
  • Growth opportunities within AyurSure's expanding wellness portfolio.
  • A chance to be part of a health revolution, delivering healing and confidence to thousands of people.

Work Mode:

  • Remote.
  • Timing: 8:30 am to 5:30 pm Monday to Saturday. (1 Hour Break in between)
  • Must take occasional customer calls outside of this window

Apply Now

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Are you comfortable using computers, CRM tools, WhatsApp Business, and email
  • Do you have basic knowledge of online payment systems and order management software

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • Malayalam (Required)

Work Location: Remote

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