ServiceNow ITOM Architect

4 months ago

India FolkServ Full time

Full time role with the client.


Job Overview: We are seeking an experienced ServiceNow ITOM (IT Operations Management) Architect to join our team. The ideal candidate will possess deep expertise in ServiceNow ITOM modules, including but not limited to Event Management, Discovery, Service Mapping, and Orchestration. The architect will be responsible for designing, implementing, and optimizing ITOM solutions that enhance our IT operations and deliver business value.


Key Responsibilities:

  • Architecture & Design: Lead the design and architecture of ServiceNow ITOM solutions, ensuring they align with industry best practices and meet organizational requirements.
  • Implementation: Oversee the implementation of ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and others as required.
  • Customization: Customize and configure ServiceNow ITOM applications based on specific business needs, ensuring seamless integration with other ServiceNow modules.
  • Optimization: Continuously assess and optimize ITOM solutions to improve performance, reliability, and scalability.
  • Collaboration: Work closely with ITSM, ITBM, and other ServiceNow teams to ensure cohesive and integrated solutions across the platform.
  • Stakeholder Engagement: Collaborate with business stakeholders to understand their requirements and translate them into effective ITOM solutions.
  • Documentation: Maintain detailed architectural and design documentation, including data models, workflows, and integration points.
  • Mentorship: Provide guidance and mentorship to junior team members and other stakeholders on ITOM best practices.
  • Training: Conduct training sessions for IT teams on utilizing ITOM capabilities to their full potential.
  • Stay Updated: Keep up-to-date with the latest ServiceNow features, releases, and industry trends in ITOM.


Required Qualifications:

  • Experience: Minimum 9+ years of experience, and 5+ years with ServiceNow, with at least 3 years focused on ITOM.
  • Expertise: Deep knowledge of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, etc.
  • Certifications: ServiceNow Certified Implementation Specialist – ITOM or equivalent certifications.
  • Technical Skills: Strong understanding of IT infrastructure, cloud computing, networking, and monitoring tools.
  • Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues.
  • Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Project Management: Experience in managing ITOM implementation projects, from planning through to completion.


Preferred Qualifications:

  • Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • Additional Certifications: ITIL v3/4, PMP, or other relevant certifications.
  • Industry Knowledge: Familiarity with industry-specific regulations and compliance requirements.

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