Assistant Manager- Customer service
3 days ago
Salary: Up to 8 LPA
Industry: B2B e-commerce
Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese
Benefits:
5 Days Working
Medical Insurance
Job Description:
We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Providing prompt, frictionless, consistent and delightful customer service
Working with other customer support teams to ensure a consistent and high-quality level of support.
Identifying root causes of customer issues, and areas for improvement and providing valuable feedback to business and development teams.
Assisting with customer communication during critical launches and support events.
Maintaining and improving NPS/CSAT.
Preferred Qualifications:
2-4 years of experience in customer support in a fast-paced support environment
Experience with B2B-focused companies
Experience in technical support
Who can apply:
Bachelor’s Degree in any field
Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
6+ months of experience in customer-facing roles in a fast-paced environment
Computer literacy with experience using Windows/MS Office , Excel, and CRM management
Demonstrated advanced English/Regional language proficiency, both written and spoken
Exceptional soft skills, empathy, listening ability, high ownership and customer orientation
Client profile:
The company is a world-renowned $13 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and infrastructure, Cement, Ventures and paints across India, the US, South America & and Africa.
Leveraging their extensive distribution network & and supply chain mgmt. exp, they bring to India their B2B e-commerce platform.
This is a growth-oriented tech company that is building the most preferred one-stop, omni-channel & and integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & and turn-key construction contractors.
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