Manager/AVP - Client Services

2 weeks ago

mumbai, India HSBC Full time

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Securities Services

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services

We are currently seeking an experienced professional to join the Sub Custody team in HSS.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

Principal Responsibilities

The incumbent ensures quality of written and oral communication by preempting avoidable queries and addressing the core issue (which may not always be apparent from the query) at the outset. Communication, either as responses to client queries or as self-generated emails to clients, needs to be consistent and unambiguous to prevent chances of misinterpretation that can expose the bank to charges of poor service, compensation claims, etc.  The incumbent has to adhere to the agreed TATs while responding via email or telephone. The incumbent has to have intimate knowledge of internal HSBC procedures and the customization committed to one’s set of allocated clients so that each client’s queries are responded to appropriately. The incumbent may also need to work upon projects identified from time to time that have a pan CSV impact such as standing instructions review, KYC evergreening & updation, static data changes, client agreements reviews etc It is critical that the incumbent remains updated with all market and internal procedures related to the multitude of investment options available to foreign investors by reading the FIM, DIM, and attending Topic Champion presentations The incumbent closely monitors client queries from one’s set of allocated clients in one’s area of functional specialization and identifies areas of improvement in our service delivery; which should be driven jointly with the respective Associate VP Client Services and Client Services Manager such that the respective operations area receives and acts on feedback. The incumbent contributes to all formal interactions between the Client Services Manager and the respective operations area The incumbent regularly maintains data to track productivity and efficiency. He/she works with his/her Client Services Manager to identify non-value-added activities, and implements agreed action steps to minimize such activities. Successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Requirements Graduate from recognized university with three to four years of relevant experience

Additional Information

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