Manager, Customer Experience

Job Location : Mumbai Roles & Responsibilities;  User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...

Job Title: Taxation Manager We are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you. Key Responsibilities: - Lead and mentor a team of tax analysts. - Manage and oversee:  - Income Tax Filing  -...

We are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...

Location: - Andheri (West) Salary 40-45 K pm Shift Timing - US Shift 5:30 pm to 2:30 Am Designation: Technical / Customer Experience Agents Opening - 5 Nos - Handling Daily Queries:Respond promptly to incoming queries from clinics, addressing technical issues, and providing solutions or guidance as needed.Prioritize and manage the queue of queries to ensure...

IGT is looking for Customer Experience Senior Manager - Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of...

Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare. It offers personalised...

Overview Are you a Webflow Developer with a passion for creativity and the ability to quickly turn designs into beautiful, functional websites? If yes, we need someone like you! As a Webflow Developer, you play a crucial role in creating captivating, high-converting websites for our clients. The ideal candidate has a strong eye for design, knows how to use...

Job Description Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can...

Right Customer is a performance marketing studio that partners with subject matter experts to create, promote, and deliver online education to their audiences in evergreen niches like real estate investing, business, and personal finance. We are seeking an Ads Tracking Specialist proficient in setting up and troubleshooting conversion tracking for various...

Role/Job TitleBanker-Customer Experience Function/ Department : Branch Banking Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build...

Role/Job TitleBanker-Customer Experience Business - Retail Banking **Function/ Department**: 'Branch Banking Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service,...

Role/Job TitleBanker-Customer Experience Business - Retail Banking **Function/ Department**: 'Branch Banking **Place of work**: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client...

About the job: The Customer Support Team Leader is responsible for leading a team of customer support representatives to deliver excellent customer service and achieve customer satisfaction goals. This role involves managing and coaching team members, monitoring performance, and ensuring efficient resolution of customer inquiries and issues. Key...

Key Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery • Proactive & timely project status update to the customer • Project Stage tracking & ensure timely...

Key Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery • Proactive & timely project status update to the customer • Project Stage tracking & ensure timely...

Vertical: Airtel Business Role: Product Experience – Manager Job Description: Customer backwards and digital first approach of designing experience processes for various life stages of customer journey (BUY, Onboard (delivery), Manage (assurance), Pay for NEW Products. Identify issues, gaps & design solutions to avoid/address frictions in...

Redaptive is hiring a Customer Experience (CX) Operations Associate whose mission will be to drive the effectiveness of CX Operations Programs. The position will report to CX Head India. This role should excite someone who is ready to take ownership of planning, development, and management of business review decks shared with the customers. To be successful...

Job Description About the client: ROKA designs and manufactures premium eye wear and technical apparel for people who are out there getting after it, both competitively and recreationally. They make high-quality tools for optical protection or optical correction. All of their products are built for action and use patented and proprietary technology to meet...

Responsibilities: Lead the Member Success team in effectively managing tasks and assignments to ensure they are completed efficiently and with the highest quality Implement quality control processes to ensure that all member interactions, issue resolutions, and support services consistently meet or exceed established quality standards Foster a culture of...

Job Description We are Hiring Customer Relationship Manager for Leading & Luxurious Retail ShowroomLocation - ChennaiPosition- Customer Relationship Manager - CRMGender- FemaleExperience- 2+ yearsLocation- Chennai (Vadapalani)Skillset- Lead Follow up, Customer Handling, People ManagementRequirements CUSTOMER RELATIONSHIP MANAGER Requirements: Building and...