Associate Customer Experience

2 weeks ago

India Redaptive, Inc. Full time

Redaptive is hiring a Customer Experience (CX) Operations Associate whose mission will be to drive the effectiveness of CX Operations Programs. The position will report to CX Head India. This role should excite someone who is ready to take ownership of planning, development, and management of business review decks shared with the customers. To be successful in this role requires being an effective communicator, a blend of strategic thinker & executor, a go-getter mindset, and the ability to project manage impactful operational processes. Redaptive is an energy management and technology company introducing the concept of EaaS (Efficiency-as-a Service) and IoP (The Internet of Power) to the world. By successfully deploying energy savings projects with in-house metering technology, we are not only saving our customers millions of dollars, but we are being also good to the environment with highly efficient spaces

**Responsibilities**:

- Coordinate with cross-functional teams for data collection, data aggregation, content creation and quality checks for business review decks
- Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decks and action items
- Collaborate with CX Ops Leads/Managers to define and refine a scalable business review delivery process
- Serve as the trusted adviser to CX Managers & sales team to help deliver effective customer business reviews
- Coordinate with CX Ops team members to establish dashboards/reporting in Gainsight/SFDC for CX & Sales leadership visibility

**Job Requirements / Qualifications**:

- 4+ years' experience in customer success/operations/consulting or similar roles in a B2B space
- Graduate/postgraduate in Business Administration, International Business, or other related college business degrees
- Highly proficient in PowerPoint and Excel
- Strong oral and written communication skills with the ability to conduct presentations to a large group
- Ability to manage multiple projects simultaneously with keen attention to detail, familiarity with project management tools such as Asana
- Demonstrated ability to collaborate with cross-functional teams
- Ability to multi-task and prioritize in a face paced environment
- Experience with Technology/SaaS-oriented Customer Success/Experience function a plus
- Experience working with US-based companies and cultures preferably in a US/India Structure
- Flexible to work in 3:00 PM-11:00 PM IST time zone to better align with the global team

**Nice to Have**:

- Master of Business Administration or another graduate-level business degree
- Prior management consulting experience is preferred
- Content development and project management experience a preferred
- Experience with building energy systems (e.g., HVAC, Lighting, solar, electric vehicle charging, etc.) is a plus
- Experience within startups
- Energy and Sustainability industry experience is a plus
- Proficient in Tableau

**Behavioural Attribute**:

- Outstanding problem-solving, strategic, and analytical skills combined with an excellent eye for process improvement toward clear business outcomes
- Highly organized and detailed oriented with a transparent communication style
- Go-Getter and proactive attitude. Self-starter that heeds advice but thrives in an autonomous environment
- Ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
- Highly motivated, team-oriented, detailed, and organized with exceptional follow through
- Excels in a fast-paced environment
- Comfortable with flexible working hours

**About Redaptive Inc.**
- Redaptive is the leading Energy-as-a-Service company that enables businesses to meet largescale energy efficiency and strategic technology objectives. With over $1 billion in project lending capacity, Redaptive deploys best-in-class energy efficiency technologies across large commercial real estate portfolios through a unique, data driven shared savings model. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures and CPP Investments.

Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment.

This employer participates in E-Verify.

**CCPA Notice for California Job Applicants**

**Please, no third-party recruiters.**

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