Customer Experience Ninja
4 weeks ago
Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.
It offers personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.
About the role:
As a Customer Experience Ninja at Gabit, you will decode customer needs and recommend personalised solutions, while delivering a memorable experience in their health journeys. You will play a crucial role in understanding user concerns and ensuring a resolution resulting in a seamless experience, ensuring customer satisfaction while building a strong relationship with our user base.
What your day would look like :
- Work closely with cross-functional teams to ensure a seamless customer experience
- Manage user queries on different platforms – email, chat, call and social media
- Provide accurate info on products, services, pricing, and promotions
- Respond promptly to customer inquiries via phone, email, and live chat
- Investigate and resolve customer issues efficiently
- Communicate solutions clearly and concisely
- Understand company offerings for informed customer responses
Say hello if you’ve got :
- Excellent communication skills
- Customer-focused attitude
- Ability to remain calm and composed in challenging situations
- Strong problem-solving skills and the ability to think on your feet
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