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Product Experience Manager
2 months ago
Vertical: Airtel Business
Role: Product Experience – Manager
Job Description:
Customer backwards and digital first approach of designing experience processes for various life stages of customer journey (BUY, Onboard (delivery), Manage (assurance), Pay for NEW Products. Identify issues, gaps & design solutions to avoid/address frictions in customer journey. Using Data driven approach, analyzing customer’s VOCs to identify root causes first for issues in customer journey and then solving them structurally with refined processes Drive simplification and re-design of existing processes by working cross functionally across teams – product, sales, legal, regulatory, and marketing to make overall business efficient and transform customer experience. Write detailed BRDs with journey design. Define and own metrics around processes and drive it Understand underlying systems and tech stacks to leverage technology where possible when designing processesSkills:
Problem Solving skillset Analytical frame of mind Customer obsessed Structured approach in analysis and articulation of problems & solutions Designing simplified customer journeys Experience on Digital Transformation will be an added advantage-
Product Experience Manager
2 days ago
India Airtel Full timeVertical: Airtel Business Role: Product Experience – Manager Job Description: Customer backwards and digital first approach of designing experience processes for various life stages of customer journey (BUY, Onboard (delivery), Manage (assurance), Pay for NEW Products. Identify issues, gaps & design solutions to avoid/address frictions in customer...
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