Production Support Associate

3 weeks ago

Mumbai, India The Nielsen Company Full time
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. As Production admin, you will be responsible to guarantee, perform and optimize processes in accordance with Nielsen standards, configuration and administration of the TV rating production system and alternative home screens. Control the production processes of the databases committed to clients, guaranteeing the integrity and protection of the information. Provide technical support to users and/or clients of the system and have extensive knowledge of the installation methodologies of related equipment remotely and on site, as well as support actively in the implementation of contingency plans, guaranteeing the information backups availability, documenting the processes and system operation, as well as investigating and responding to atypical events detected in production systems.RESPONSIBILITIES

Manage and maintain E2E the TAM measurement production system.Learn how the process flow production system works.Support in the installation and configuration of production platforms.Provides general maintenance to Windows/Linux servers involved in the production system.Check the correct generation of audio signatures of the TV signals in the systems.Installation and/or relocation of TV antennas in remote sites through third parties.Monitors the performance of servers and/or related services.Control of updates and security packagesControl daily, weekly and special production processes.Verifies daily production processesPerforms verification of signature scanning processes for daily production.Verify and confirm that there is a correct assignment of audiencesGuarantee the integrity of the information.a. Guarantee the backup of information on assigned servers or devices.b. Ensures implementation of security controls for backed up information.Provide technical support to users who use production systems and consultings tools.Performs the installation of Pollux ,UBO or Ariana/Mardata sofware to clients for internal or externar users.Provides advice and support regarding the production system.Generates the registration, cancellation and change of system users with access restrictions.Supports the different internal and external areas (Nielsen)Investigate, notify and, where appropriate, resolve incidents related to production systems.Management of Severities in incidents presented during the process.nvestigate the causes that alerts are triggered in the systems.Timely inform the different areas when a failure occurs.Controls and prevents the failure event from recurring.Document the failure and, if applicable, the resolution process.Support in the research and documentation of PolluxCS parameterization at the level of categories, channels, universes, Rim Weighting and MultiRim WeightingInvestigate the causes that changes in the expected results of productionConfigures the relevant parameters in the system to produce the requested databases.Monitor the Prepoll, Nightpoll and Postpoll processes and respond in case of failure.Knows the Prepol, Nightpoll and Pospoll process and provides support, and notify in case of failure (Sev1).Analysis, implementation and administration of remote communication sites.Receives equipment from suppliers according to company procedures.Installs and configures equipment in the laboratory for testing prior to implementation.Investigates and, where appropriate, installs and configures hardware/software for continuous improvement of the system.Implement and track change controls.Carry out signal study and analysis for new remote sites.Control of assets that make up the systems it manages.Generates and updates inventories of servers and communication devicesGenerates and updates component inventories at remote sites.Generates documentation on relevant topics related to the system in the cities it visits.Use previously designated and approved formats for all types of documentation.Ensure the quality of the databases to be released to clients through pre-Delivery processes.Analyzes behaviors generated by audiences to justify out-of-range trendsValidates each of the steps established in the check list of each base that is released to clients.Reports the status and release checklist to the areas involved.Monitor the performance of reference sites.Master the process of generating audio signatures.Perform continuous quality validations through the Reel MonitorMonitor the performance of network equipment at reference sites.

PERSONAL SKILLS

Preferably a Systems, Communications, Electronics, Telecommunications Engineer or similar.Intermediate or advanced englishPreferably 3 years or more in support, administration and/or architecture of multiplatform environments or experience in structured voice, data, audio and video cabling installations.

Knowladge in:

Maintenance of Hardware and SoftwareLinux (Debian & Red Hat)Windows Server 2003 & 2008Network services (DHCP, DNS, ADDS, WDS, RDS, SNMP, RRAS/VPN)Routing & SwitchingDatabase administration (PostgreSQL, MySQL)Shell Scripting (Windows & Linux)Perl and/or C programmingVirtualization technologies (VMware, Citrix)Structured cablingAudio/Video connections and configurationsAble to work in multicultural groups

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