Production Support and Implementation

2 weeks ago


mumbai, India CGI Full time

Position Description:

Project Role: Production Support/Implementation Engineer
Designation / Job Title: Associate Software Engineer
Years of Experience: 2-4
Location: Mumbai
Position / Job Description: Production Support and Implementation
Job Role / Your future duties & responsibilities:
• 1.Should have good communication skills. Well Versed in English and Hindi.
2.Quick learner.
3.Good Team Player.
4.Should have basic knowledge of
a.Oracle – Write and execute – SELECT and UPDATE.
b.Indian Payment Systems – RTGS and NEFT.
c.Indian Payment Systems – IMPS and NACH will be added benefit.
d.IBM MQ
e.Windows IIS
Roles and Responsibilities -
1.Work closely with CGI clients.
2.Understand the issues and log tickets in tool and send initial response.
3.Perform analysis, resolve issues, and involve L3 if needed.
4.Send proper and timely updates to client and update Jira.
5.Implement the patches/customizations in UAT, perform sanity testing and co-ordinate the bank for UAT.
6.Implement the patches/customizations in Production after UAT sign off.
7.Update Known Error DB for further reference.
8.Co-ordinate with team for quick resolutions.
Product deployed in multiple banks and profile demands traveling to client location on need basis.
Also, requires members to work in rotating shifts including night shifts.

Skills:

Application Deployment Implementation Management Integration Architecture Web Application Development Oracle SQL

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