Implementation Support Executive

4 weeks ago


Mumbai, India Harris Computer Systems Full time

Complements front end project manager in implementation and customization of product.
- Evaluates client needs and develops configurations that support client workflow and processes.
- Tests and troubleshoots implemented solutions.
- Provides training and end-user support during and after the implementation process.
- Performs gap analysis of the product and report issues and enhancements.
- Creates templates and enhances workflow in specialty library databases
- Stays updated in terms of product knowledge.
- May be involved in data creation for pre-sales product demonstrations
- Documentation and Presentation.



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