Java Production Support

2 months ago

Mumbai, India Epethilial Tech Services Full time

Manage analysis of factors impacting uptime, availability and operational availability, decide course of action, communicate to the stakeholders and manage the resolution. Devise SOPs for the same.
- Primary responsibility of deployment management, roll back and sanity for version releases
- Set up Problem and Incident management processes including SLAs, adherence and TAT breach reports
- Build and nurture the support team, plan activities and allocate work with defined responsibilities and outcomes.
- Tracking & resolving all the production issues / service requests.
- System and operations monitoring, conducting periodic health checks for optimal performance and capacity of systems.
- Track, review and optimize infrastructure resource allocation in
- Ensure system and process compliance with internal policies, external regulatory guidelines and security standards.
- Knowledge of ITIL processes
- Come up with improvement activities for uptime and cost saving
- Ensure successful execution of end of day, end of month jobs
- Manage outsourced L1/L2 staff
- Manage and track SLAs for system support, maintenance, and operational activities
- Application performance management and Artificial intelligence for IT Operations (AIOps)
- Understanding of DevSecOps and cloud infrastructure concepts
- Experience of working with automation tools for daily reporting, script execution, daily tasks, schedulers
- Change management: Review and approve operational and technical activities in accordance with the Change Management policies.
- Conduct regular DR/Fall back drills and business continuity planning activities. Document learnings and track implementation.
- Documentation and automation for standard processes for productivity and SLA improvement.
- Publish and present regular status and KPI reports to senior management.

**Technology skills**:
Working understanding of OS, Database, Application and web servers functioning and architecture.
- Experience of AWS cloud services
- Knowledge of automation tools for monitoring, reporting and scheduling
- Incident reporting
- Version management
- Experience of handling external and internal audits

**Salary**: ₹800,000.00 - ₹2,200,000.00 per year

Schedule:

- Morning shift

Ability to commute/relocate:

- Mumbai, Mumbai - 400011, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 10 years (preferred)

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