Air Ticketing Executive
2 weeks ago
Prerequisite:We are looking for a team member and not an employee who is highly motivated, sales-driven, customer-focused, smart, innovative and ready to adapt to a startup ecosystem with an Intrapreneurial mindset to join the revolution of changing the way Tour packages are booked.
Key ResponsibilitiesFlight Scheduling and ManagementMonitor and update flight schedules to ensure accuracy.Rebook flights as needed, managing any last-minute changes and cancellations.Liaise with airlines and partners to confirm bookings and resolve flight-related issues.
Customer Support and CommunicationProvide timely responses to customer inquiries received during out-of-hours periods.Manage and resolve customer issues effectively, ensuring a seamless experience.Keep customers informed of any changes to their travel plans
clearly and courteously .Administrative TasksPerform various admin tasks related to travel bookings, including updating records and managing booking systems.Maintain accurate documentation of all customer interactions and transactions.Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.Problem ResolutionAct swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.Escalate complex issues to daytime teams where necessary, providing clear handover notes.
SummaryBack Office AdministrationCRM internal communicationCustomer service engagementAirline communicationsSupplier Communication
Essential SkillsExpertise in Global Distribution System (GDS), specifically Galileo, for managing support and travel requirements.PCC Management (Pseudo City Code).Proficient in PNR (Passenger Name Record) creation and pricing.Skilled in administering schedule changes efficiently.Additional knowledge of Amadeus or other airline booking systems is an advantage.Experience in handling flight rebooking's and travel logistics.Ability to work autonomously with minimal supervision, especially during out-of-hours periods.Advanced GDS (Galileo) Skills:Basic ticketing operations.Re-issuing tickets.Re-pricing ticketed/unticketed PNRs.Handling date changes for ticketed/unticketed bookings.Managing flight changes for ticketed/unticketed bookings.Performing name changes on reservations.Processing upgrades for ticketed/unticketed bookings.Re-routing ticketed PNRs.Voiding tickets.Requesting refunds for canceled bookings.
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Air Ticketing Executive
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Thane, India Trip Store Holidays Full timeAbout Company: Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite: We are...
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Air Ticketing Executive
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Thane, India Trip Store Holidays Full timeAbout Company: Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite: We are...
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Air Ticketing Executive
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Thane, India Trip Store Holidays Full timeAbout Company : Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them. Prerequisite: We...
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Air Ticketing Executive
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Thane, India Trip Store Holidays Full timeAbout Company : Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them. Prerequisite: ...
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