Air Ticketing Executive

2 weeks ago

Thane, India Trip Store Holidays Full time

About Company :  

Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.


Prerequisite:  

We are looking for a team member and not an employee who is highly motivated, sales-driven, customer-focused, smart, innovative and ready to adapt to a startup ecosystem with an Intrapreneurial mindset to join the revolution of changing the way Tour packages are booked.


Key Responsibilities

  • Flight Scheduling and Management
  • Monitor and update flight schedules to ensure accuracy.
  • Rebook flights as needed, managing any last-minute changes and cancellations.
  • Liaise with airlines and partners to confirm bookings and resolve flight-related issues.


Customer Support and Communication

  • Provide timely responses to customer inquiries received during out-of-hours periods.
  • Manage and resolve customer issues effectively, ensuring a seamless experience.
  • Keep customers informed of any changes to their travel plans clearly and courteously.

Administrative Tasks

  • Perform various admin tasks related to travel bookings, including updating records and managing booking systems.
  • Maintain accurate documentation of all customer interactions and transactions.
  • Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.

Problem Resolution

  • Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.
  • Escalate complex issues to daytime teams where necessary, providing clear handover notes.


Summary

  • Back Office Administration
  • CRM internal communication
  • Customer service engagement
  • Airline communications
  • Supplier Communication


Essential Skills

  • Expertise in Global Distribution System (GDS), specifically Galileo, for managing support and travel requirements.
  • PCC Management (Pseudo City Code).
  • Proficient in PNR (Passenger Name Record) creation and pricing.
  • Skilled in administering schedule changes efficiently.
  • Additional knowledge of Amadeus or other airline booking systems is an advantage.
  • Experience in handling flight rebooking's and travel logistics.
  • Ability to work autonomously with minimal supervision, especially during out-of-hours periods.

Advanced GDS (Galileo) Skills:

  • Basic ticketing operations.
  • Re-issuing tickets.
  • Re-pricing ticketed/unticketed PNRs.
  • Handling date changes for ticketed/unticketed bookings.
  • Managing flight changes for ticketed/unticketed bookings.
  • Performing name changes on reservations.
  • Processing upgrades for ticketed/unticketed bookings.
  • Re-routing ticketed PNRs.
  • Voiding tickets.
  • Requesting refunds for canceled bookings.

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