Trip Store Holidays | Air Ticketing Executive | thane
2 weeks ago
About Company:
Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.
Prerequisite:
We are looking for a team member and not an employee who is highly motivated, sales-driven, customer-focused, smart, innovative and ready to adapt to a startup ecosystem with an Intrapreneurial mindset to join the revolution of changing the way Tour packages are booked.
Key Responsibilities
- Flight Scheduling and Management
- Monitor and update flight schedules to ensure accuracy.
- Rebook flights as needed, managing any last-minute changes and cancellations.
- Liaise with airlines and partners to confirm bookings and resolve flight-related issues.
Customer Support and Communication
- Provide timely responses to customer inquiries received during out-of-hours periods.
- Manage and resolve customer issues effectively, ensuring a seamless experience.
- Keep customers informed of any changes to their travel plans clearly and courteously.
Administrative Tasks
- Perform various admin tasks related to travel bookings, including updating records and managing booking systems.
- Maintain accurate documentation of all customer interactions and transactions.
- Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.
Problem Resolution
- Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.
- Escalate complex issues to daytime teams where necessary, providing clear handover notes.
Summary
- Back Office Administration
- CRM internal communication
- Customer service engagement
- Airline communications
- Supplier Communication
Essential Skills
- Expertise in Global Distribution System (GDS), specifically Galileo, for managing support and travel requirements.
- PCC Management (Pseudo City Code).
- Proficient in PNR (Passenger Name Record) creation and pricing.
- Skilled in administering schedule changes efficiently.
- Additional knowledge of Amadeus or other airline booking systems is an advantage.
- Experience in handling flight rebooking's and travel logistics.
- Ability to work autonomously with minimal supervision, especially during out-of-hours periods.
Advanced GDS (Galileo) Skills:
- Basic ticketing operations.
- Re-issuing tickets.
- Re-pricing ticketed/unticketed PNRs.
- Handling date changes for ticketed/unticketed bookings.
- Managing flight changes for ticketed/unticketed bookings.
- Performing name changes on reservations.
- Processing upgrades for ticketed/unticketed bookings.
- Re-routing ticketed PNRs.
- Voiding tickets.
- Requesting refunds for canceled bookings.
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thane, India Trip Store Holidays Full timeAbout Company :Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite:We are looking...
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thane, India Trip Store Holidays Full timeAbout Company: Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite: We are...
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Thane, India Trip Store Holidays Full timeAbout Company:Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite:We are looking...
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Thane, India Trip Store Holidays Full timeAbout Company :Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite:We are looking...
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Thane, India Trip Store Holidays Full timeAbout Company: Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite: We are...
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Thane, India Trip Store Holidays Full timeAbout Company: Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them.Prerequisite: We are...
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Thane, India Trip Store Holidays Full timeAbout Company : Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them. Prerequisite: We...
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Thane, India Trip Store Holidays Full timeAbout Company : Trip Store Holidays is India's fastest growing Tour Marketplace offering 1000+ Group Tours of 100+ World Class Tour Operators in over 20 Travel Themes. Our vision is to empower the customers and give them the power of choice in their hands and open a wide range of offerings with varied travel styles that suit them. Prerequisite: ...
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