Reservation & Ticketing Executive

4 months ago

Thane, India HR POWER PAK Full time

**Job Summary**:
Location: Sion

Experience: 5-10 years

**Key Responsibilities**:

- **Ticketing and Reservations**:

- Manage and process reservations, bookings, and cancellations for flights, hotels, and other travel-related services.
- Issue tickets, confirm bookings, and ensure all travel documents are correctly generated and provided to customers.
- Use computer reservation systems (CRS) and global distribution systems (GDS) such as Amadeus, Sabre, or Galileo to manage bookings and ticketing.
- **Customer Service**:

- Assist customers with booking modifications, special requests, and resolving any issues or concerns regarding their reservations.
- Provide excellent customer service to ensure a positive booking experience and build customer loyalty.
- **Sales and Upselling**:

- Identify opportunities to upsell additional services such as travel insurance, seat upgrades, baggage allowances, and car rentals.
- Promote special offers, discounts, and loyalty programs to customers to encourage repeat business.
- Meet or exceed sales targets for ticketing and ancillary services.
- **Payment Processing and Documentation**:

- Handle payment transactions, ensuring accuracy and compliance with company policies and procedures.
- Maintain accurate records of bookings, payments, and customer interactions in the reservation system.
- Prepare and submit daily sales reports to the Reservation Manager.
- **Coordination and Communication**:

- Liaise with airlines, hotels, and other service providers to confirm bookings and ensure smooth operations.
- Communicate effectively with team members and other departments to resolve issues and enhance customer satisfaction.
- Stay updated on industry trends, travel restrictions, and changes in airline policies to provide accurate information to customers.
- **Administrative Duties**:

- Assist with administrative tasks such as filing, data entry, and maintaining customer databases.
- Ensure compliance with company policies, procedures, and standards, as well as relevant regulatory requirements.
- Participate in team meetings and training sessions to stay informed about new products, services, and policies.

**Key Qualifications**:

- **Education**:

- High school diploma or equivalent; a degree in Travel & Tourism, Hospitality, or a related field is preferred.
- **Experience**:

- 1-2 years of experience in reservations, ticketing, or customer service in the travel and tourism industry.
- Experience using computer reservation systems (CRS) and global distribution systems (GDS) like Amadeus, Sabre, or Galileo.
- **Skills**:

- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.
- Sales-oriented with strong negotiation and upselling abilities.
- **Other Requirements**:

- Customer-focused with a friendly and professional demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- Knowledge of travel regulations, policies, and procedures is a plus.
- Fluency in multiple languages is an advantage.

**Experience**:

- group ticketing: 5 years (preferred)

Work Location: In person

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