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Collection Executive | BPO
2 months ago
Location: Bengaluru
Salary: 15k to 23k ctc
Work mode: Work from office
Key Responsibilities:
Collections: Manage and oversee the collection of overdue accounts, ensuring compliance with company policies and legal requirements.
Communication: Contact clients via phone, email, and in-person to follow up on outstanding payments and negotiate repayment plans.
Documentation: Maintain accurate records of communications, payment arrangements, and account status.
Reporting: Prepare and present regular reports on collection activities, outstanding accounts, and recovery progress.
Customer Service: Provide excellent customer service while managing sensitive and challenging conversations related to overdue accounts.
Requirements:
Experience: Minimum of 1 year of experience in recovery and collection roles.
Education: Any Graduate/Undergraduate.
Languages: Proficiency in Tamil, Telugu, Malayalam, Hindi, English and Kannada.
Skills: Strong negotiation, communication, and interpersonal skills. Ability to handle challenging situations with professionalism.
Availability: Immediate joiners only.
Certification: DRA Certified preferred.
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