General Manager Service

3 weeks ago


Mysuru, India Schevaran Laboratories Full time

Role & responsibilities

Strategic Leadership

  • Develop and execute service strategies aligned with business goals
  • Drive service excellence and customer retention through proactive initiatives
  • Lead digital transformation and automation in service processes

Operational Management

  • Oversee installation, commissioning, preventive maintenance, and breakdown services
  • Ensure timely resolution of customer complaints and technical issues
  • Optimize spare parts inventory and logistics for service efficiency
  • Implement and monitor KPIs for service teams across regions

Team Development

  • Build, mentor, and manage a high-performing service team
  • Conduct regular training programs for technicians and engineers
  • Foster a culture of accountability, safety, and continuous improvement

Customer Engagement

  • Maintain strong relationships with key clients and channel partners
  • Conduct periodic service audits and customer satisfaction surveys
  • Collaborate with sales and product teams to enhance service offerings

Financial Oversight

  • Prepare and manage service budgets, forecasts, and cost controls
  • Drive profitability through service contracts, AMCs, and refurbishments
  • Monitor warranty claims and ensure cost-effective resolutions

Preferred candidate profile

Experience

15 to 18 years in service operations, with at least 5 years in a leadership role

Industry

Industrial cleaning equipment, machinery, or capital goods

Skills

Strategic planning, team leadership, customer service, technical troubleshooting, ERP/CRM systems

Attributes

Strong communicator, analytical thinker, customer-centric, results-driven

Preferred Certifications

  • Six Sigma / Lean Management
  • ISO Quality Systems
  • Safety & Compliance Training


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