Technical Services Manager

18 hours ago

Mysuru, India eJAmerica Full time

Job description

Location:
Mysore (Work from Office)

Experience:
5 to 7 years (or as per requirement)

Employment Type:
Full-time

About the Role:

We are looking for a results-driven
Business Development & Technical Services Manager
to play a dual role of driving international business growth and leading internal technical support operations. The ideal candidate will have proven experience in
business development across the USA, UK, and AU regions
,
managing IT/technical support teams
, and
coordinating with outsourcing partners
.

This role requires
flexibility with working hours/shifts
to accommodate client interactions across different time zones.

Key Responsibilities:

1. Business Development Responsibilities:

  • Identify and acquire new customers in the
    USA, UK, and AU markets
    .
  • Develop and implement strategies to expand the company's presence in these regions.
  • Build, nurture, and maintain
    long-term client relationships
    , ensuring high levels of satisfaction and repeat business.
  • Collaborate with internal
    sales and marketing teams
    to support client acquisition campaigns and lead generation efforts.
  • Participate in proposal development, pricing strategies, and contract negotiations.

2. Technical Services Leadership:

  • Lead and manage
    internal IT and technical support operations
    , ensuring optimal service delivery.
  • Oversee
    day-to-day IT support
    to ensure efficiency, reliability, and minimal downtime of internal systems.
  • Align technical delivery with
    business goals and customer expectations
    .
  • Evaluate and improve IT processes, security standards, and technical support practices to drive operational excellence.

3. Partner Relationship Management:

  • Develop and maintain
    strong relationships with Indian outsourcing partners
    to ensure smooth operations.
  • Collaborate with partners to ensure
    seamless integration of outsourced services
    into company operations.
  • Proactively identify and resolve service delivery issues to maintain performance standards.

Required Skills & Qualifications:

  • Bachelor's/Master's degree in Business Administration, IT, or related field.
  • 6–8 years of experience
    in business development, account management, and IT/technical support leadership.
  • Proven experience in
    international client acquisition and relationship management (USA/UK/AU)
    .
  • Strong understanding of IT support operations and partner/vendor management.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to work in a
    fast-paced, dynamic environment
    and manage multiple priorities simultaneously.

Additional Details:

  • Work Location:
    Mysore (Work from Office – mandatory).
  • Shift Timings:
    Flexible working hours with the ability to support
    overlapping USA, UK, and AU time zones
    as required.
  • Travel:
    Occasional travel may be required to meet clients or partners (domestic and international).
  • Mode:
    Full-time, Permanent.

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