Operations Manager

2 weeks ago

goa india Soul Travelling Full time

Key Attributes:Disciplined, leadership skills, and the ability to handle and supervise a teamGood Communication.Able to strategize and structure the teamAble to think creatively to curate new experiences and practical implementation of the same.Able to train current and new joinersAbility to plan and handle experiences/ events seamlesslyAn understanding of the Tourism and Hospitality ecosystem in Goa & India Language Proficiency:EnglishHindiKonkani ( Optional ) Job Responsibilities:Coordinating with supervisors, subordinates, and other teams to anticipate and assess load and plan the distributionMaintaining and improving the quality of the experiences provided on trails by the operations team.Working closely with the operations team to achieve trials of the highest quality. Constant monitoring of experiences offered by the companyTaking complete responsibility for executing group trials and being on the field whenever necessaryMake sure the operations team is motivated in their tasksShare feedback with other teams like sales, marketing, and top management and work on the feedback received from themManaging the curation team to ensure that the experiences/trails are curated to the best possible level and working closely with the vendors/ hosts to maintain a good relationship. Regular Meeting with Hosts. Work on existing and new curationsEnsure that the training of new joiners and the current team is done continuously and at par with industry standardsDocumentation of trail quality, group handling reports, feedback reports, employee reviews, and other documentationCreate and update Tasks List for each member of the Operations Team and monitor the same.Share Hiring requirements in the team and be a part of the processStreamline and supervise the process where data from the trails such as costs and finances, inventory is tracked and maintainedWork with team members individually to improve their skills.Ideation for new trails and Projects as well as temporary projects for existing clients

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