Manager Operations

2 weeks ago

Velha Goa, India tisyastays Full time

Location:Goa, IndiaCTC:Up to ₹10 LPA About Tisya Stays Tisya Stays is a boutique vacation rental and property management company, curating thoughtfully designed luxury villas in Goa. Founded by Shikha & Gagan, the brand blends global standards with local experiences, offering guests a peaceful, immersive stay rooted in authenticity and comfort. Learn more atOverview We are looking for a dynamic and hands-onManager – Operationsto support the day-to-day functioning of our villa portfolio in Goa/Coonoor and North. This role will involve operational oversight, property upkeep, team coordination, and a strong focus ontrainingfrontline staff to maintain high service standards. Ideal candidates will come fromfacility managementorhospitality/hotel operationsbackgrounds and thrive in fast-paced, detail-oriented environments. Key Responsibilities Operations & Property Management Oversee daily villa operations including housekeeping, maintenance, and readiness checks. Conduct regular property inspections to ensure cleanliness, safety, and operational compliance. Coordinate with caretakers and vendors for upkeep of property infrastructure (electrical, plumbing, pools, gardens, etc.). Team Supervision & Scheduling Manage day-to-day scheduling of staff across multiple villas. Ensure staff punctuality, professionalism, and adherence to SOPs. Liaise with vendors and contractors for routine and urgent work. Training & Quality Control Lead training initiatives for housekeeping, maintenance, and property staff. Ensure that all personnel understand and maintain Tisya Stays’ brand standards.Condu ct regular refreshers and evaluate on-ground performance. Guest Experience Support Coordinate with the Guest Relations team to ensure villas are guest-ready. Address any operational issues during guest stays quickly and professionally. Ensure all amenities are functional and replenished before each check-in. Inventory & Reporting Maintain inventory logs for linen, cleaning supplies, and consumables. Track daily operational reports, vendor activities, and maintenance schedules. Support in budgeting and controlling operational costs. Candidate Profile CriteriaRequirementsExperience3–6 years in hospitality operations or facility management (hotel/villa/serviced apartments preferred)EducationBachelor’s degree in Hospitality Management or related field (preferred)Key SkillsStaff training, operations management, vendor coordination, property maintenancePersonal TraitsHands-on, detail-oriented, proactive, excellent communicator, team playerLanguageProficiency in English; knowledge of Hindi and Konkani is a plus What We Offer Competitive compensation –Up to ₹10 LPA CTC Opportunity to work with a fast-growing luxury rental brand A collaborative work culture focused on quality, local culture, and attention to detail On-ground learning and leadership opportunities

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