Front Office Associate/ GRE/ FOE

7 hours ago


Goa Velha, Goa, India Kish Hospitality Consultant Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Job Description: Kish Hospitality Consultant is seeking a dynamic and service-driven Front Office Associate to join a prestigious luxury resort in Neral, Maharashtra. If you have a passion for hospitality, exceptional guest service skills, and experience in high-end hotel operations, this is an opportunity to be part of an elite hospitality experience.   Responsibilities:
  1. Assist the Front Office Supervisor in managing all front desk operations.
  2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area.
  3. Handle guest check-ins and check-outs efficiently and accurately.
  4. Respond to guest inquiries, complaints, and requests in a timely and professional manner.
  5. Assist in reservation management, including inputting and updating guest information in the system.
  6. Ensure the lobby and reception area are clean, tidy, and presentable at all times.
  7. Provide administrative support, including answering phone calls, taking messages, and handling mail and packages.
  8. Process financial transactions, including collecting payment, issuing receipts, and balancing cash.
  9. Collaborate with housekeeping and maintenance departments to address guest needs and resolve any issues.
  10. Maintain a positive and friendly attitude towards guests, colleagues, and management.

Experience & Education Required:
  1. Bachelor's Degree in Hospitality Management.
  2. Proven experience of 2-3 years in a supervisory role with a 5- star hotel such as Oberoi, Taj, ITC, Marriott, Post Card, Hyatt, Hilton and likewise
  3. Strong understanding of food and beverage service, including wine and spirits knowledge.
  Key Skills and Attributes:
  1. Exceptional leadership and team management skills.
  2. Excellent communication and interpersonal abilities.
  3. Ability to work under pressure in a fast-paced environment.
  4. Strong attention to detail and commitment to delivering high-quality service.
  5. Flexibility to work shifts, including evenings, weekends, and holidays
   

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