Resort Admin

WE ARE HIRING

Job designation:

- Resort Admin

Job location: Goa

**Salary**:

- 32,000-35,000 per month

**Experience**:

- Total experience:

- 5 years of experience in hospitality, administration, or sales roles
- Minimum experience:

- 2-3 years of experience in resort admin/sales or related.

Education:

- High school diploma or equivalent; Bachelor's degree preferred.

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**JOB TYPE: FULL TIME**

**Profile Introduction**:
Join our dynamic team as a Resort Administrative/Sales Associate and become an integral part of our luxury resort's operations. As a key liaison between our guests and the resort, you'll embody hospitality and professionalism, ensuring an exceptional experience for all visitors. This role combines administrative duties with sales responsibilities, offering a diverse and exciting opportunity to contribute to the success of our resort.

**Responsibilities**:

- **Guest Relations**: Provide exemplary customer service to guests, addressing inquiries, resolving issues, and ensuring their satisfaction throughout their stay.
- **Administrative Support**: Assist in various administrative tasks, including managing reservations, processing payments, and maintaining guest records accurately.
- **Sales Support**: Collaborate with the sales team to promote resort amenities, packages, and special offers to guests, upselling where appropriate.
- **Event Coordination**: Coordinate with the events team to facilitate bookings for conferences, weddings, and other special events, ensuring seamless execution.
- **Inventory Management**: Monitor and maintain inventory levels of resort merchandise, amenities, and promotional materials.
- **Communication**: Serve as a point of contact between guests, internal departments, and external vendors, conveying information effectively and professionally.
- **Reporting**: Generate reports on guest feedback, sales metrics, and other key performance indicators, providing insights to management for strategic decision-making.
- **Compliance**: Adhere to all company policies, procedures, and industry regulations to ensure a safe and compliant operating environment.

**Requirements**:

- **Interpersonal Skills**: Exceptional communication, interpersonal, and customer service skills.
- **Organizational Skills**: Strong attention to detail and ability to multitask effectively in a fast-paced environment.
- **Sales Acumen**: Basic understanding of sales techniques and a willingness to learn and develop sales skills.
- **Computer Proficiency**: Proficient in Microsoft Office Suite and experience with reservation management software is a plus.
- **Flexibility**: Willingness to work evenings, weekends, and holidays as required by the resort's operational needs.
- Languages: Hindi, Marathi, English.

Pay: ₹32,000.00 - ₹35,000.00 per month

Shift:

- Day shift

Work Location: In person