Technical Support Engineer

2 weeks ago

uttar pradesh, India ImpactQA Full time
Company Description
Featured by Everest Group among the top QA companies to watch out for, ImpactQA is a global software testing and quality assurance consulting company that provides services such as Quality Engineering, AI-based Test Automation, Performance Engineering, Security Testing, and a suite of continuous and automated testing services integrated seamlessly into the Software Development Life Cycle. Leveraging more than a decade of experience, we cater to a diverse portfolio of clients across a spectrum of business domains.
Our esteemed client roster includes Coinbase, Starbucks, TEREX, DTDC, Schneider Electric, PowerSchool, Lone Wolf, Majid Al Futtaim, PVR, Yes Bank, Panasonic, Deloitte, Rocket Internet, KFC, Terex, and many more. We offer unique combinations of onshore, offshore, and crowd testing ensuring cost efficiency and support tailored to Agile and Continuous Testing environments. Our headquarters is in New York, and we have delivery centers in the US, UK, and India.
At ImpactQA, our strength is in efficiently delivering leading-edge software testing services and support to customers, and we’re proud to set the standard for success in our industry. To help us continue growing, we’re seeking an experienced director of operations to join a highly skilled team. The ideal candidate will have senior management experience in a dynamic setting. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The director of operations will work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success for the company.
Position Title: Technical Support Engineer (DevOps)
Location: Noida (On-site)
Work Timings: 6:30 pm am – 2:30 am local time (US Time)
Job Type: Full Time
Experience Level: 3+ years
ABOUT THE ROLE
As the Technical Support Engineer ( DevOps ) you will be responsible for delivering exceptional technical support to the customers. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. This is a full-time role, based anywhere in India, with the ability to work flexibly with our UK/French/Indian teams occasionally.
WHAT YOU WILL BE DOING
Your daily to-do list will feature some or all of the following, but is not limited to: -
Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customers to help improve processes and tools
ESSENTIAL TECHNICAL SKILLS
High school diploma required with overall 3+ years of experience.
3+ years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
2+ years’ experience with REST and RESTful APIs
Eager learner, ready to dig into many technical areas
DESIRED SKILLS
The right candidate will possess at least one of the following skills:
Networking/web architectures including HTTP
Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
Experience with trace analysis, debugging, and JVM troubleshooting is a plus
If you have the requisite skills and experience, we encourage you to apply and join us on this rewarding journey.
ImpactQA Is Committed to Equality
Research shows that to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
ImpactQA is proud to be an equal opportunity and affirmative action employer. We do not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

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