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Technical Support

2 months ago

uttar pradesh, India Xettle Technologies Pvt Ltd Full time
Xettle Technologies is looking for Technical Support.
Job Experience : 6 Month - 1 years
Job Description :
As an International Technical Support Specialist, you will be responsible for providing technical assistance and support to customers across different geographical regions. You will troubleshoot technical issues, resolve problems, and ensure customer satisfaction through effective communication and problem-solving skills.
Responsibilities
● Taking international client queries over call / email / chat
● Resolve the tickets via call / email / chat/ remote tools
● Follow-up with clients and with internal teams
● Resolve the issue within the SLA and company guidelines
● Escalate the ticket to the respective team and follow-up
● Sending updates to clients related to reported queries
Requirements
●Prior experience in handling clients, particularly from the Fintech markets
● Excellent communication skills, both verbal and written, with fluency in English
● Good decision making skills
● Multitasking
● Willing to work cross teams
● Should be a team player
● Strong Communication Skills
● Documentation skills is an add on