Dialer Support

Hi,
We @Mezash are urgently looking for Dialer Support with 5-7 Years of experience profile. Kindly share your profile at , if the below J.D. is matching with your profile.
##Interview: Face to Face (* Just One round of Interview)
Note : This is an urgent hiring, share your profile, only if you are an immediate joiner.
## Dialer Support
##Office: Noida
## Working Mode: Work from Office
Job description - Dialer Support
Dialer Operations Management: Oversees the operation and maintenance of the
dialer system used in the contact center. To ensure the dialer system is configured
properly and running smoothly to optimize contact center efficiency.
Dialing Strategy and Optimization: Responsible for developing and
implementing dialing strategies that maximize contact center productivity and
efficiency.
Campaign Management: Should manage outbound dialing campaigns and their
associated parameters, such as dialing lists, scripting, call dispositions, and call
routing rules. Should collaborate with stakeholders to understand campaign goals
and requirements, ensure compliance with regulations and industry best practices,
and optimize campaign performance.
Performance Monitoring and Reporting: Monitors dialer performance and
campaign metrics to identify trends, patterns, and areas for improvement.
Generate reports on campaign effectiveness, agent performance, and dialer system
performance. To analyse data to provide insights and recommendations for
optimizing dialer operations.
Compliance and Regulatory Adherence: Ensures compliance with applicable
regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and
DNC (Do-Not-Call) regulations. To implement and enforce dialing policies and
procedures to protect consumers rights and mitigate legal risks associated with
outbound dialing operations.
Dialer System Administration: Should handle the administration and
configuration of the dialer system. To manage dialer settings, maintain call lists,
import/export data, and oversee system integrations with other contact center tools
and technologies. To troubleshoot technical issues and liaise with IT or vendor
support for problem resolution.
Training and Development: Should provide training and support to contact
center agents and supervisors on dialer system usage, campaign management, and
compliance requirements. Should ensure that agents and supervisors are equipped
with the necessary skills and knowledge to effectively utilize the dialer system for
optimal performance.
Vendor Management: Should interact with dialer system vendors or service
providers. Participate in vendor evaluations, contract negotiations, and performance
monitoring. Should ensure that vendors deliver quality services, meet service level
agreements (SLAs), and address any technical or operational issues promptly.
Continuous Improvement: Should drives continuous improvement initiatives to
enhance dialer system functionality, campaign performance, and overall contact
center operations. Should identify process bottlenecks, recommend system
enhancements or automation opportunities, and implement best practices to
increase efficiency and productivity.
Qualification:
• Bachelors degree in a related field (preferred).
• 6-10 years of experience in call centre management, automation or a
similar role.
• Proficiency in using dialer software and call centre technologies.
• Strong knowledge of compliance regulations, including TCPA and DNC
rules.
• Excellent communication, leadership, and problem-solving skills.
• Analytical mindset and the ability to make data-driven decisions.

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