Technical Support Engineer

2 weeks ago


uttar pradesh, India Essvee Consultant Full time
*Technical Support Engineer*
Exp.: 5 to 10 Years
Gender: Male/Female
Location: Noida
Reports to: Senior Manager-Operations
#Job Description
* Serve as the first point of contact for customers with complaints or questions concerning
company’s products/services.
* Support customers / clients resolve technical problems associated with a product or service by communicating with them via phone calls or emails, to provide step-by-step solutions.
* Provide response and solutions to issues experienced by users of technological
products or services.
Responsibilities
* Interact with customers to provide and process information in response to inquiries
about our products such as SMS / Cloud telephony and Voice through calls and email.
* Interact with customers regarding their concerns/requests about products and services
over calls and email.
* Manage the tickets over ticketing tool.
* Handle the calls received from client.
* Process requirement, modifications, and escalate complaints across a number of
communication channels.
Skill sets
* Excellent communication and presentation skills.
* Strong customer handling skills over calls and active listening.
* Ability to multi-task, prioritize and manage time effectively.
* Ability to stay calm when customers are stressed or upset.
* Ready to work on 24X7 environment.
* Good computer skills.
* Proficient in Microsoft Office Applications.
Qualification Required
* Technical Graduate.
Interested candidates can apply or share their updated CVs at
Note: If you want your CV gets shortlisted, Copy, Paste and fill out the below form for a better response.
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