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Technical Support Engineer

2 months ago

uttar pradesh, India RNF Technologies Full time
Required Skills
Good oral and written communication skills
Team management skills
Solid technical background with an ability to give instructions to a non-technical audience
Excellent written and verbal communication skills
IT-related degree
At least 5 years of proven work experience in IT support function
Responsibilities
Respond to help desk tickets, telephone calls, emails, and personnel requests for technical support.
The document, track, and monitor all help desk interactions to ensure a timely resolution and maintain thorough communication with the user until the help desk request can be closed.
Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
Uses strong analytical skills to diagnose problems (hardware, software, network, etc.) and determines appropriate solutions.
Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalate problems that require urgent attention.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals and stays current with system information, changes, and updates.
Maintains accurate hardware, software, and consumables inventory.
Regular review of IT Service Desk policies and procedures to ensure consistency with the current environment.