Customer support executive

2 days ago

Jamnagar, India Recykal.com Full time

About the role We are looking for a proactive and customer-focused Customer Support Executive to manage inbound queries from brand partners and end users regarding our product. The role requires strong communication skills, quick problem-solving abilities, and a customer-first mindset. You will act as the primary point of contact and ensure high-quality support across calls, emails, and chat channels. Key roles and responsibilities Handle inbound and outbound customer calls with professionalism and clarity. Respond to customer queries via email and chat with accuracy and within defined SLAs. Provide product-related information, troubleshoot issues, and guide users through processes. Coordinate with internal teams (operations, tech, backend support) to resolve escalated issues. Maintain detailed and accurate records of customer interactions in the CRM/helpdesk. Follow communication scripts, support guidelines, and processes to deliver consistent service. Identify repeated issues and share feedback for process improvement. Support brands on onboarding, product usage, transaction queries, and issue resolution. Ensure high CSAT scores by delivering empathetic, clear, and solution-oriented responses. Train and mentor junior support members when required. What are we looking for? Strong verbal and written communication skills in English and Hindi. Prior experience in customer service/support (voice + non-voice). Ability to handle pressure, manage tough conversations, and provide calm resolutions. Good understanding of customer service tools (Freshdesk, Zendesk, CRM systems preferred). Multitasking ability with attention to detail and accuracy. Problem-solving attitude and willingness to learn product features quickly. Flexibility to work in rotational shifts if required. Skillsets : Excellent English & Hindi communication (spoken and written). Customer handling experience (calls, emails, chat). Ticketing system & CRM familiarity. Typing speed 35+ WPM preferred. Basic technical troubleshooting skills. Ability to analyse customer issues and provide quick resolutions. Strong interpersonal and listening skills. Other plus points: Experience in supporting Saa S or tech-based products. BPO/Contact Center background. Experience handling brand/merchant queries. Knowledge of escalation handling and RCA documentation. Exposure to omni-channel support environments. Willingness to work weekends/holidays on rotation.

  • Customer support executive

    1 week ago

    Jamnagar, India Policybazaar.com Full time

    Customer Support Executive Location: Gurugram, Haryana Contact Person - HR Anjali - What's app your resume to Interview Mode - Face to Face Only (No Virtual Rounds) Qualification- Graduate Job description Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the...

  • Customer Care Executive

    1 week ago

    Jamnagar, India Pintola Full time

    Customer Care Executive – Gota, Ahmedabad Location: Gota, Ahmedabad Experience Required: Minimum 3 years in Customer Support / Customer Service We're looking for an experienced Customer Care Executive to join our team in Gota, Ahmedabad. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers....

  • Customer Relationship Executive

    4 days ago

    Jamnagar, India SkyBlue — Your Creative Space Full time

    Customer Relationship Executive SkyBlue Experience Studio | SBR, Ahmedabad | Full-Time SkyBlue is a Creative lifestyle retail brand offering thoughtfully curated stationery, premium gifting and creative art supplies, and office essentials. Our SkyBlue Experience Studio at SBR, Ahmedabad, reflects the elevated retail experience we stand for, contemporary,...

  • Customer Service Support Specialist

    2 weeks ago

    Jamnagar, India Cradlewise Full time

    About the company:Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.We build smart baby products.Our first product is a smart crib for babies from 0 to 24 months of age.Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along...

  • Customer Support Role

    4 weeks ago

    Jamnagar, India iGauri Solutions Pvt Ltd Full time

    Responsibilities - Provide prompt and professional support to US-based customers via email chat and calls - Resolve queries related to products services orders and accounts with a customer-first approach - Escalate complex issues to the right teams and ensure timely resolution - Maintain accurate records of interactions and follow standard support procedures...

  • Medical Device Bilingual Customer Support Representative

    4 days ago

    Jamnagar, India Uniworld Outsourcing Full time

    Company Overview Uniworld Outsourcing provides strategic and transparent solutions that support partner companies in their growth by outsourcing essential tasks. Our holistic approach ensures that we effectively guide our partners in reaching their goals. We specialize in a wide range of services, including lead generation for mortgage companies, developing...

  • Support Worker

    2 weeks ago

    Jamnagar, India Goal Consultancy Full time

    Technical support, also known as tech support, is **a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products**.Technical support, also known as tech support, is **a call centre type customer service provided by companies to advise and assist registered users with issues...

  • Customer Service Exec

    2 weeks ago

    Jamnagar, India tripXOXO by TravelPort Full time

    Location - On site -Andheri West -Mumbai Company DescriptiontripXOXO is Asia's largest marketplace for booking activities, experiences, and airport transfers in real time, covering 140 countries and 900 cities. With over 125,000 activities available across 240 categories, tripXOXO offers a diverse range of options for travelers seeking to enhance their...

  • Digital Support Executive

    1 week ago

    Jamnagar, India Hunarstreet Technologies Full time

    We re Hiring Digital Support Executive - Location Ahmedabad - Time 9 30 AM - 6 30 PM 6 Days Working - Exp 0-5 years- Excellent Communication Skills RequiredKey Responsibilities - Reach out to fresh follow-up leads outbound calls - Guide clients via call video webinar - Achieve daily call targets assigned tasks - Build maintain client relationships - Maintain...

  • Customer Care Executive

    4 days ago

    Jamnagar, India TATA Croma Full time

    Resolve Day to Day Customer Escalation for Products related queries **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Leave encashment - Life insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Supplemental Pay: - Commission pay - Quarterly bonus **Education**: -...