Customer Service Support Specialist
16 hours ago
About the company:Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.We build smart baby products.Our first product is a smart crib for babies from 0 to 24 months of age.Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a momWe are all about sensing, learning and impacting the outcome for the baby and parents.See how it works. We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our cultureWe are looking for CX Support for Night Shifts all through for attending the US Customers.Position Summary:Building & strengthening customer relationshipsListen, empathize and help customers achieve their goalsManage incoming chats and emails and handle appropriate follow-up chats and emailsAddress, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfactionHave a comprehensive knowledge of the company’s business model in order to answer all customer related inquiriesDemonstrating the value of Cradlewise to our customers every day by providing amazing customer supportYou’ll Be Improving & Responsible To–Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfactionDemonstrate the value of Cradlewise to our customers every day by providing amazing customer supportYour Experience Across The Years in the Roles You’ve PlayedBachelor’s degree preferredMad multi-tasking skillsExceptional English communication skills, especially writtenA positive, polite, confident, sincere and friendly dispositionThe ability to solve problems & to think quickly on your feetThe ability to stay calm, cool and collected during stressful customer interactionsFlexibility – we’re growing and evolving, and you’ll need to come along for the rideAn eye for detailKnowledge of CRM is a plus2+ years of experienceAcademic qualificationsBachelor’s degree in English, Journalism or related field.What We Offer:Competitive salaryFast professional growth: significant responsibility for your project.Opportunity to apply in practice and rapidly grow your knowledge.Competitive salary and additional benefits which will grow with the company.Quick Facts :INDUSTRY : Baby Tech - The Infant and childcare market is $136B every year.TYPE : Privately held, VC backedFOUNDED : 2019FUNDING : $8MLEAD INVESTORS : CRV and FootworkLOCATION : Remote. Preference to SF/Bay Area. Would like to meet occasionally for brainstorming and strategy sessions.Follow us on .Sounds like a good fit for you? :Are you excited to work collaboratively with design, product, and engineering?Do you thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet?Are you an independent thinker, a fast learner, and you're hungry to be a part of a high-performing team?Come join usSay 👋 : ashish@cradlewise.com
-
ServiceNow Support Specialist
2 weeks ago
Jamnagar, India FedTec Full timeServiceNow Support Specialist FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This role involves...
-
Sales And Marketing Specialist
2 weeks ago
Jamnagar, Gujarat, India Shiv Om Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionShiv Om, established in 1992, is a trusted name in the manufacturing of custom precision-machined components in both ferrous and non-ferrous materials. With over 30 years of manufacturing excellence, Shiv Om serves industries including electrical, electronics, automotive, oil & gas, agriculture, construction, and heavy engineering....
-
Customer Chat Specialist
2 weeks ago
Jamnagar, India NetRTech Solutions LLP Full timeJob description Company Description NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative...
-
Sales And Marketing Specialist
3 weeks ago
Jamnagar, India DC STUDIO (Dry Clean & Laundry) Full timeWe’re Hiring – Franchise Sales & Marketing Specialist DC Studio Pvt. Ltd. is a Lifestyle Hygiene Brand offering specialized Dry Cleaning, Laundry, and Care Services for both B2C (families, retail customers) and B2B (offices, banks, hotels, showrooms) clients. We’re expanding our footprint across India through our Franchise Network, and we’re looking...
-
Sales And Marketing Specialist
3 weeks ago
Jamnagar, India DC STUDIO (Dry Clean & Laundry) Full timeWe're Hiring - Franchise Sales & Marketing Specialist DC Studio Pvt. Ltd. is a Lifestyle Hygiene Brand offering specialized Dry Cleaning, Laundry, and Care Services for both B2C (families, retail customers) and B2B (offices, banks, hotels, showrooms) clients. We're expanding our footprint across India through our Franchise Network, and we're looking for...
-
Technical support specialist
3 weeks ago
Jamnagar, India AppLogic Networks Full timeOverview As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to...
-
Customer Support Role
2 weeks ago
Jamnagar, India iGauri Solutions Pvt Ltd Full timeResponsibilities - Provide prompt and professional support to US-based customers via email chat and calls - Resolve queries related to products services orders and accounts with a customer-first approach - Escalate complex issues to the right teams and ensure timely resolution - Maintain accurate records of interactions and follow standard support procedures...
-
Retail Zone Specialist
2 weeks ago
Jamnagar, Gujarat, India PT Leetex Garment Indonesia Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole DescriptionThis is a full-time on-site role for a Retail Zone Specialist located in Jamnagar. The Retail Zone Specialist will be responsible for overseeing store operations, maintaining merchandising standards, coordinating with suppliers, and analyzing sales data. The role includes ensuring customer satisfaction, training staff, monitoring inventory...
-
Presales specialist
3 weeks ago
Jamnagar, India TechnoSphere, Inc. Full timeJob Title: Presales Specialist / Proposal CoordinatorLocation: Remote – IndiaAbout the Role:We are looking for a Presales Specialist / Proposal Coordinator to support our business development and managing end-to-end proposal creation, RFP/RFI responses, and presales documentation. The ideal candidate will have excellent communication skills, strong...
-
Lead Regional Compliance Specialist
2 weeks ago
Jamnagar, India Securitas Group Full timeJob title: Lead Regional Compliance Specialist - APACLocation: India – open to Chennai/Hyderabad/PuneAbout our team We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves in delivering...
