Customer Support Role

4 weeks ago

Bhavnagar, India iGauri Solutions Pvt Ltd Full time

Responsibilities - Provide prompt and professional support to US-based customers via email chat and calls - Resolve queries related to products services orders and accounts with a customer-first approach - Escalate complex issues to the right teams and ensure timely resolution - Maintain accurate records of interactions and follow standard support procedures - Contribute to knowledge base articles FAQs and process improvements Requirements - 1-3 years of customer support experience preferably US or international clients - Excellent spoken and written English communication skills - Ability to handle multiple queries and maintain professionalism under pressure - Familiarity with CRM ticketing tools Zendesk Freshdesk Gorgias etc - Willingness to work in US-based time zones night shift IST ref updazz com

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