Support Associate

3 weeks ago

Jamnagar, India QX Global Group Full time

Role Overview We are looking for a proactive and customer-focused Program Administrator to support the delivery of the Training Accelerator Program. Working closely with the Project Manager, you will play a key role in ensuring a smooth experience for candidates and trainers by handling course administration, candidate communications, KPI tracking, and general program support. This role requires strong organisational skills, excellent customer care, and a hands-on approach to problem-solving. Key Responsibilities - Act as a first point of contact for candidate enquiries, providing clear and timely information. - Proactively support candidates throughout the training journey, ensuring a positive experience. - Manage candidate registrations, records, and attendance tracking. - Coordinate and issue course information, joining instructions, and training materials. - Support the organisation and scheduling of training sessions (virtual or in-person). - Prepare and issue course completion certificates. - Track, report, and support delivery against program KPIs (e.g., candidate satisfaction, completion rates, response times, record accuracy). - Produce regular progress reports and data updates for the Project Manager. - Liaise with trainers, stakeholders, and candidates to keep activities on track. - Provide administrative support to the Project Manager, including documentation and record keeping. - Take ownership of ad hoc administrative duties to help the program run smoothly. Skills & Experience Essential: - Experience in an administrative, support, or customer service role. - Strong communication skills with a customer-first mindset. - Highly organised with good attention to detail. - Proactive approach – able to anticipate needs and take initiative. - Confident in using Microsoft Office / Google Workspace (Word, Excel, PowerPoint, Outlook). Desirable: - Experience in training, education, or events administration. - Familiarity with registration systems or Learning Management Systems (LMS). - Interest in broadband, telecoms, or technology (not essential). Personal Attributes - Professional, approachable, and helpful. - Takes ownership of tasks and sees them through to completion. - Proactive rather than reactive – anticipates issues before they arise. - Flexible and adaptable in a fast-moving environment. - Works well independently and as part of a team.

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