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3 days ago


Jamnagar, India Santacruz TM Pvt. Ltd Full time

Position Title: Voice Process Associate Experience: 6 months to 1 years Shift Timing: Night Shift (US Shift Hours) Location: Ahmedabad Job Summary: We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism. Key Responsibilities: - Handle inbound and outbound customer calls from US clients. - Resolve queries related to products, services, billing, or technical issues. - Maintain accurate records of customer interactions and follow-up actions. - Ensure high levels of customer satisfaction through prompt and efficient service. - Adhere to process workflows, scripts, and quality standards. Required Skills & Qualifications: - Graduate in any stream. - 1 year of experience in US voice process/customer support. - Excellent verbal communication skills in English (mandatory). - Familiarity with CRM tools and call centre software. - Ability to work night shifts and meet performance metrics. Preferred Attributes: - US accent experience supporting North American clients. - Problem-solving attitude with the ability to think on your feet. Benefits: - Competitive salary and performance incentives - Career advancement opportunities - One-Year retention bonus - Allowances



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