Dynamic inbound and outbound caller

3 weeks ago

Borivali, India Phooldaan Full time

An energetic, inbound/outbound caller. This role is ideal for a lively individual who enjoys a fast-paced environment and connecting with a wide variety of people.

Job Title: Dynamic Inbound/Outbound Caller

Job Summary
Are you a natural communicator with a passion for helping people and a talent for making a great first impression? We're looking for an energetic and upbeat Inbound/Outbound Caller to be the voice of our company. You'll be the first point of contact for our customers and the proactive force behind our outreach efforts. If you thrive on variety, love to talk to people, and have a positive attitude that's contagious, this is the perfect role for you. Candidate must be from BoravaliBoravali, Mumbai.

Key Responsibilities
* Inbound Calls: Answer a high volume of incoming calls with a friendly and professional demeanor. Listen to customer needs, answer questions, provide information, and solve problems efficiently.
* Outbound Calls: Make proactive calls to follow up with customers, conduct surveys, schedule appointments, and provide product or service information.
* Customer Service: Build and maintain positive relationships with customers by providing excellent service and ensuring a seamless experience from start to finish.
* Documentation: Accurately log call information, including customer feedback, questions, and resolutions, into our CRM system.
* Team Collaboration: Work closely with other departments to resolve complex issues and improve overall customer satisfaction.
Qualifications & Skills
* Energetic & Positive Attitude: A genuine enthusiasm for connecting with people and a resilient, can-do spirit.
* Excellent Communication: Clear, articulate, and professional verbal communication skills. The ability to listen actively and speak persuasively is a must.
* Problem-Solving: The ability to think on your feet, assess situations quickly, and provide effective solutions.
* Tech-Savvy: Comfortable navigating various software, including CRM systems and Microsoft Office.
* Adaptability: The flexibility to handle both routine inquiries and unique customer challenges with ease.
* Experience: Previous experience in a call center, customer service, or a sales environment is a plus, but we're willing to train the right person with the right attitude.

Job Types: Full-time, Fresher

Pay: ₹6,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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