
Business Development Specialist
20 hours ago
Role & responsibilities
Inbound (B2C & Business Migration)
- Respond to web forms, calls, emails, WhatsApp, and social DMs within SLA; triage and qualify needs (e.g., Skilled Worker, Spouse/Family, ILR, Visit, Business routes).
- Run discovery calls using a structured script; set expectations, confirm eligibility checkpoints, and book paid/free consultations on the advisors calendar (Calendly/CRM).
- Warm-nurture: send follow-ups, reminders, and pre-consult checklists; drive show-up rates and reschedules.
Outbound (B2B Corporate/SME)
- Prospect target accounts in India, UAE (esp. Dubai), and other markets for Sponsor Licence, UK Expansion Worker, Self-Sponsorship, Global Mobility and related needs.
- Execute multi-touch sequences (cold calls, LinkedIn, email, events/webinars) to create sales-qualified appointments for our advisors.
- Build and maintain a rolling list of ICPs (industry, headcount, hiring plans, UK footprint) and run account-based outreach.
Pipeline & Process
- Own lead management in the CRM: log activities, stage updates, tasks, reasons for loss/no-show.
- Hit weekly activity targets (calls, emails, LinkedIn touches) and outcome targets (qualified bookings, show-ups, conversions to paid consults).
- Collaborate with marketing on feedback loops: campaign performance, objections, content gaps, landing page/message tweaks.
- Maintain strict compliance: no immigration advice is provided by youonly information, qualification, and booking with a regulated advisor.
- Follow data-privacy SOPs (e.g., consent, data handling, do-not-contact lists).
Success metrics (indicative)
- Booking outcomes (monthly): 40–60 qualified consultations booked; 70% show-up rate; 25–35% of attended consults become paid/retained cases (team target).
Quality: CRM hygiene 95%, first-response time for inbound 15 minutes during shift, NPS/CSAT on discovery interactions 8/10.
(Final targets calibrated after 30-day ramp.)
Preferred candidate profile
- 2–5 years in inside sales/BDR/tele-sales—preferably immigration, overseas education, legal services, HR/recruitment, SaaS, or professional services.
- Confident cold-caller with clear, neutral English; Hindi required; additional languages a plus.
- Process-driven, numbers-oriented, comfortable with targets and structured scripts.
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