Dynamic Inbound and Outbound Caller

2 days ago

Borivali Mumbai Maharashtra, India Phooldaan Full time

An energetic, inbound/outbound caller. This role is ideal for a lively individual who enjoys a fast-paced environment and connecting with a wide variety of people.

Job Title: Dynamic Inbound/Outbound Caller

Job Summary

Key Responsibilities
- Inbound Calls: Answer a high volume of incoming calls with a friendly and professional demeanor. Listen to customer needs, answer questions, provide information, and solve problems efficiently.
- Outbound Calls: Make proactive calls to follow up with customers, conduct surveys, schedule appointments, and provide product or service information.
- Customer Service: Build and maintain positive relationships with customers by providing excellent service and ensuring a seamless experience from start to finish.
- Documentation: Accurately log call information, including customer feedback, questions, and resolutions, into our CRM system.
- Team Collaboration: Work closely with other departments to resolve complex issues and improve overall customer satisfaction.
Qualifications & Skills
- Energetic & Positive Attitude: A genuine enthusiasm for connecting with people and a resilient, can-do spirit.
- Excellent Communication: Clear, articulate, and professional verbal communication skills. The ability to listen actively and speak persuasively is a must.
- Problem-Solving: The ability to think on your feet, assess situations quickly, and provide effective solutions.
- Tech-Savvy: Comfortable navigating various software, including CRM systems and Microsoft Office.
- Adaptability: The flexibility to handle both routine inquiries and unique customer challenges with ease.
- Experience: Previous experience in a call center, customer service, or a sales environment is a plus, but we're willing to train the right person with the right attitude.

**Job Types**: Full-time, Fresher

Pay: ₹6,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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