Service Desk Engineer

3 weeks ago


india Next-Link Full time
Job Description
Un de nos clients sur Charleroi recherche un Service Desk Engineer pour une mission freelance de 12 mois.
Tâches principales
• Garantir le support aux utilisateurs de la Digital Workplace (Windows10) en conformité avec les spécifications techniques
• Assistance aux utilisateurs:
o Prendre en charge les demandes d’interventions, incidents et informations dans le cadre de l’utilisation de la Digital Workplace  (incident management et request mamangement)
o Escale au support niveau de support adéquat si la résolution n’est pas possible dans un délais raisonnable
o Prépare, livre et configure le matériel.
o Accompagnement des utilisateurs dans l’utilisation de leur poste de travail lors de leur arrivée
o Installation / Désinstallation logiciels
o Coordonne avec l’équipe concernée les déménagements, cablage & retraits de matériels.
o Gestion de la CMDB (Asset Management)
o Rédiger et mettre à jour les procédures opérationnelles ainsi que les instructions applicatives.
o Analyser les incidents récurrents et proposer des solutions ou remonter le problème vers le Service Management
Requirements Profil recherché
Les compétences techniques recherchées et les niveaux de séniorité associés.
• Bonne connaissance d'outil deploiement / packaging (Intune)
• Bonne connaissance de Windows 10
• Expérience confirmée en Staging / Imaging / déploiement de desktops & Laptops - 
• Expérience démontrée en tant que support digital workplace dans un environnement d'infrastructure ICT Senior (supérieur à 5 ans) 
• Expérience en suivi support utilisateurs de niveau 1 et 2
• Expérience prouvée dans un contexte d'entreprise similaire (nombre d'utilisateurs > 2000)
• Expérience confirmée avec les applications Microsoft Office
D’un point de vue compétences "soft skills", il est attendu du consultant:
- qu’il ait un esprit d’équipe : il doit pouvoir se fondre dans une équipe en place
- qu’il soit pro-actif / esprit analytique / précision et rigueur dans son travail
- qu’il soit dynamique et posé
- qu’il soit résistant au stress
- qu’il soit capable de synthétiser et communiquer aussi bien à un Executive Management qu’à une équipe technique
- qu’il soit autonome, capable de travailler en équipe et avec une très bonne capacité à communiquer
Si cette mission vous intéresse merci de m'envoyer votre CV et je reviendrai vers vous dès que possible avec les détails.


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