Application Support Associate

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are currently seeking an Application Support Associate specializing in Yardi software/end user support to join our JLL Software and Technology Solutions Customer Experience team.

Location: India (remote)

What this job involves

As an Application Support Associate at JLL, you will be responsible for

User Administration

Configure/update/termination of users

Semiannual audit of users

End User/System Support

Support for end user inquiries or issues in our software applications

Escalation of support tickets (when applicable) to engineering, management or software vendor

Detailed review, analysis, description of end user issues when escalating

Support the implementation of new modules and periodic system upgrades

Data Configuration

Configure new (or remove) assignments in the Yardi system

Add / remove custom tables as business requirements dictate

Test new modules and periodic system upgrades

Understand data integration flow from / to Yardi and other JLL applications to solve end user issues

Support Business Reporting Requirements

Create and configure custom account trees/charts of accounts

Provide support for our annual SOC I and/or II audits with outside auditors

Create and configure custom reports

Troubleshoot end user report issues

Coordinate with other teams when applicable

Support JLL Application software

Yardi Voyager 7s

Yardi Retail Manager

Yardi Forecast Manager / Advanced Budget and Forecast Manager

Yardi Multi Family

Yardi CRM

Yardi Site Manager

Other applications as they are onboarded to our team

Sound like the job you're looking for? Before you apply it's also worth knowing what we're looking for:

Education and experience

A bachelor's degree from an accredited institution REQUIRED

Finance or Accounting degree is a plus

(5+) years of relevant/professional experience REQUIRED

Real Estate Software and/or Real Estate Industry experience preferred

Yardi software experience preferred

Additional information

Remote position

Individuals must be self-starter, organized and able to work with minimal supervision

We're seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment. The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.

During Training and for first 60 days, required to work 8 US Eastern Business hours

Once training is completed, it is required to work at a minimum 5 US Eastern Business hours (with remaining hours in the candidate's local time zone)

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.