Estate Manager

1 week ago

Ludhiana, India Hero Homes Full time

Role & responsibilities


• Provide a comprehensive Management service to ensure that all amenities are resourced and maintained to high-class industry standard.


• Ensure all services are performed as per Standard Service Specifications.


• Ensure preparation of management budgets and perform collection


• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.


• Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.


• Ensures occupancy of sites complies with statutory legislation.


• Ensure quality of staff, appraising and developing them to ensure maximum contribution.


• Proactive liaison with local municipal authorities.


• Interviews, selects, hires, supervises, and reviews qualified operation and management staff


• Ensure compliance with basic statutory requirements like licenses, permits etc.


• Ensures that all client deliverables are submitted in a timely manner.


• Acts as the liaison to local community public interest groups


• Ensures that entire staff maintains a critical eye on all aspects of physical care


• Formulate strategic directions towards effective management of site operation.


• Provides suitable business controls & administer policies/ processes / procedures.


• Formulates suitable budgeting controls


• Monitor SLAs & KPIs towards effective service delivery


• Manage vendor relationships.


• Fosters and maintain a resident is our guest philosophy among the staff.


• Ensure that company policies and procedures are consistently applied to required standard


• Assist with the Management / Vendor for major internal and external works among with the relevant surveyor or professional consultant.


• Manage hard & softcopy data and emails and ensure all client files are updated


• Deals with apartment owners/tenants queries verbally and in written form


• Carry out daily site round to ensure all building are in good order


• Manage on site staff and associated relevant employment issues


• Ensure health & safety regulation are adhered to and that general and fire risk assessment recommendation are implemented across the team


• Review and agree all circular and client correspondence including newsletters ensuring that communication is regular


• Quickly resolve emergency maintenance issues


• Facilitate learning and development for all the team members of the department

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