AmplifAI - Team Lead - Technical Support
6 days ago
Position Objectives/Scope : Are you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your responsibilities will include conducting in-depth research and analysis of discrepancies while collaborating with internal teams to drive solutions. Role : - Lead a team providing technical support to global SaaS clients, ensuring client satisfaction through prompt issue resolution. Responsibilities : - Lead team in troubleshooting application/system issues via SQL queries and analysis. - Manage incident tickets and communicate status updates. - Conduct screenshare sessions for issue resolution. - Escalate critical issues and manage SLAs. - Maintain a Knowledge Base. - Lead daily operations meetings. - Manage and develop support team. Technical Skills : - Advanced Excel (VLOOKUP, etc. - Basic SQL. - Call Center/WFM reporting experience. - Ticketing system familiarity (FreshDesk, etc. Required Qualifications : - Advanced English proficiency. - 8 years SaaS technical support experience. - 2 years team leadership experience, including personnel management. - Managerial experience (recruitment, training, performance management). - Bachelor's Degree. Desired Qualifications : - ITIL certification. - Ability to meet deadlines. - Strong communication and leadership skills. (ref:hirist.tech)
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AmplifAI Technical Support Professional
11 hours ago
Hyderabad, Telangana, India AmplifAI Full time**Job Summary:** AmplifAI Technical Support ProfessionalAbout Us:AmplifAI is a leading provider of innovative AI solutions. We are seeking a talented Technical Support Professional to join our team and provide exceptional technical assistance to our clients.Key Responsibilities:Provide technical support to our global SaaS clients via phone, email, or...
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Technical Support Team Lead
19 hours ago
Hyderabad, Telangana, India AmplifAI Full timeJob DescriptionWe are seeking an experienced leader to oversee our global SaaS technical support team. As a key member of the AmplifAI leadership team, you will be responsible for ensuring client satisfaction through prompt issue resolution.Team Leadership: You will lead a high-performing team in troubleshooting application/system issues via SQL queries and...
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Technical Support Team Lead
4 days ago
Hyderabad, Telangana, India AmplifAI Full timeJob Summary">We are seeking a highly skilled Technical Support Team Lead to join our team at AmplifAI. The successful candidate will be responsible for providing technical support to global Saa S clients, working in the US time zone.Key Responsibilities">Resolve application/system issues via troubleshooting and SQL queries.Manage incident tickets and...
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Application Support Team Lead
2 weeks ago
Hyderabad, Telangana, India AmplifAI Full timePosition Objectives/ScopeAre you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your...
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Application Support Team Lead
1 week ago
Hyderabad, Telangana, India AmplifAI Full timePosition Objectives/ScopeAre you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your...
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Technical Support Team Lead
6 days ago
Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timeAbout the Role: We are seeking a talented and experienced Technical Support Team Lead to join our team at AmplifAI Performance Management Private Limited. As a Technical Support Team Lead, you will be responsible for leading a team that provides technical support to our global SaaS clients. This includes troubleshooting application/system issues via SQL...
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US Time Zone IT Support Manager
4 days ago
Hyderabad, Telangana, India AmplifAI Full timeJob Description">The US Time Zone IT Support Manager will lead our technical support team in providing exceptional service to global clients.Main Objectives">Lead the technical support team.Manage incident tickets and communicate with clients.Utilize SQL queries to resolve issues.Collaborate with the support team to maintain a Knowledge Base.Participate in...
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Saa S Application Support Director
4 days ago
Hyderabad, Telangana, India AmplifAI Full timeSaa S Application Support Director">We are seeking a seasoned professional to serve as our Saa S Application Support Director.Main Responsibilities">Lead the technical support team.Manage incident tickets and communicate with clients.Utilize SQL queries to resolve issues.Collaborate with the support team to maintain a Knowledge Base.Participate in daily...
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Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timePosition Objectives : - Lead a team to deliver world-class technical support to our global client base. - Ensure prompt, effective, and personable resolution of application and system-related issues. - Drive client retention by maximizing the value clients derive from AmplifAI Solutions. - Conduct in-depth analysis of data discrepancies and collaborate with...
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Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timePosition Objectives : - Lead a team to deliver world-class technical support to our global client base.- Ensure prompt, effective, and personable resolution of application and system-related issues.- Drive client retention by maximizing the value clients derive from AmplifAI Solutions.- Conduct in-depth analysis of data discrepancies and collaborate with...
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Technical Support Specialist
19 hours ago
Hyderabad, Telangana, India AmplifAI Full time**Job Title:** Technical Support SpecialistOverview:At AmplifAI, we are seeking an experienced Technical Support Specialist to provide top-notch technical assistance to our global SaaS clients. As a key member of our team, you will be responsible for ensuring client satisfaction through prompt and efficient issue resolution.Responsibilities:Troubleshoot...
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Global Saa S Technical Specialist
4 days ago
Hyderabad, Telangana, India AmplifAI Full timeRole Overview">We are looking for a Global Saa S Technical Specialist to provide technical support to global clients in the US time zone.Main Responsibilities">Provide technical support to global clients.Work with the US time zone team.Utilize SQL queries to resolve issues.Manage incident tickets and communicate with clients.Collaborate with the support team...
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Customer Support Team Lead
6 days ago
Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timeJob Description:This role involves leading a team to deliver exceptional technical support to our global client base. As a key member of our customer success team, you will be responsible for ensuring prompt and effective resolution of application and system-related issues. Your goal is to drive client retention by maximizing the value clients derive from...
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Support Services Director
11 hours ago
Hyderabad, Telangana, India AmplifAI Full timeJob DescriptionWe are seeking a seasoned technical leader to join our global SaaS technical support team. As a key member of the AmplifAI leadership team, you will be responsible for driving the success of our technical support operations.Team Leadership: Lead a high-performing team in resolving complex technical issues, managing incident tickets,...
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Technical Support Team Lead
6 days ago
Hyderabad, Telangana, India AmplifAI Full timeAmplif AI SolutionsThe ideal candidate for this position is an experienced technical support leader who can manage a team of service desk analysts. As the lead, you will be responsible for delivering world-class technical support to our global client base.The key responsibilities of this role include providing first-line technical support to clients and...
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Customer Experience Advocate
2 days ago
Hyderabad, Telangana, India AmplifAI Full timeRole OverviewWe are seeking a Customer Experience Advocate to join our team at AmplifAI. As a Senior Support Specialist, you will play a vital role in ensuring the satisfaction of our global SaaS clients.As a key member of our support team, your primary responsibility will be to provide prompt and effective technical support to our clients. This will involve...
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Senior Technical Support Team Lead
2 days ago
Hyderabad, Telangana, India AmplifAI Full timeAbout the Role:We are seeking an experienced Technical Support Team Lead to lead our global SaaS support operations. As a Technical Support Manager for SaaS clients, you will be responsible for leading a team of technical support specialists in providing timely and effective issue resolution to our global SaaS clients.Key Responsibilities:Troubleshooting and...
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Lead Service Desk Analyst
1 week ago
Hyderabad, Telangana, India AmplifAI Full timeJob DescriptionPosition Objectives:- Lead a team to deliver world-class technical support to our global client base.- Ensure prompt, effective, and personable resolution of application and system-related issues.- Drive client retention by maximizing the value clients derive from AmplifAI Solutions.- Conduct in-depth analysis of data discrepancies and...
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Application Support Team Lead
2 weeks ago
Hyderabad, Telangana, India AmplifAI Full timePosition Objectives/Scope We are seeking a dedicated service professional who prioritizes client satisfaction and drives solutions. In this role, you will provide support to our global client base, ensuring prompt, effective, and personable issue resolution. This is an opportunity to lead a team providing technical support to global SaaS clients, ensuring...
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SaaS Operations Manager
15 hours ago
Hyderabad, Telangana, India AmplifAI Full timeJob DescriptionAs a senior-level professional, you will play a crucial role in driving the success of AmplifAI's global SaaS technical support team. Your primary responsibility will be to ensure that clients receive exceptional support and service.Team Leadership: You will lead a high-performing team in resolving complex technical issues, managing incident...