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AmplifAI Technical Support Professional

2 weeks ago

Hyderabad, Telangana, India AmplifAI Full time

**Job Summary:** AmplifAI Technical Support Professional

About Us:

AmplifAI is a leading provider of innovative AI solutions. We are seeking a talented Technical Support Professional to join our team and provide exceptional technical assistance to our clients.

Key Responsibilities:

  • Provide technical support to our global SaaS clients via phone, email, or chat.
  • Resolve technical issues in a timely and efficient manner.
  • Develop and maintain a comprehensive Knowledge Base to support future troubleshooting efforts.
  • Collaborate with cross-functional teams to resolve complex technical issues.

Requirements:

  • Minimum 5 years of experience in SaaS technical support.
  • Advanced English language skills.
  • Bachelor's Degree from an accredited institution.

Preferred Qualifications:

  • ITIL certification.
  • Proven ability to meet deadlines and deliver results under pressure.
  • Strong communication and leadership skills, with the ability to motivate and guide team members.