Technical Support Team Lead
5 days ago
The ideal candidate for this position is an experienced technical support leader who can manage a team of service desk analysts. As the lead, you will be responsible for delivering world-class technical support to our global client base.
The key responsibilities of this role include providing first-line technical support to clients and internal teams, troubleshooting and resolving application and system issues. You will also analyze and resolve SQL database queries to address data discrepancies. Additionally, you will manage incident tickets, ensuring timely updates and resolution, and communicate issue status, timelines, and root causes to clients.
This position requires advanced English proficiency, 8+ years of hands-on technical support experience for customer applications, and 3+ years of experience in a team leadership role, including personnel management. Experience managing customer support within a SaaS company is also necessary. Proficiency in Excel (VLOOKUP, XLOOKUP, INDEX-MATCH, pivot tables, advanced formulas) and fundamental knowledge of SQL for database querying are required. Familiarity with incident management/ticketing systems (Fresh Desk, Service Now, Zendesk, JIRA, Hub Spot, etc.) and experience in Call Center or Workforce Management reporting are preferred.
This role offers a unique opportunity to work with a leading AI solutions company and contribute to the success of our global client base. If you are an experienced technical support leader looking for a new challenge, please apply.
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Technical Support Team Lead
5 days ago
Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timeAbout the Role: We are seeking a talented and experienced Technical Support Team Lead to join our team at AmplifAI Performance Management Private Limited. As a Technical Support Team Lead, you will be responsible for leading a team that provides technical support to our global SaaS clients. This includes troubleshooting application/system issues via SQL...
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Technical Support Team Lead
3 days ago
Hyderabad, Telangana, India AmplifAI Full timeJob Summary">We are seeking a highly skilled Technical Support Team Lead to join our team at AmplifAI. The successful candidate will be responsible for providing technical support to global Saa S clients, working in the US time zone.Key Responsibilities">Resolve application/system issues via troubleshooting and SQL queries.Manage incident tickets and...
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Technical Support Team Lead
3 hours ago
Hyderabad, Telangana, India AmplifAI Full timeJob DescriptionWe are seeking an experienced leader to oversee our global SaaS technical support team. As a key member of the AmplifAI leadership team, you will be responsible for ensuring client satisfaction through prompt issue resolution.Team Leadership: You will lead a high-performing team in troubleshooting application/system issues via SQL queries and...
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AmplifAI - Team Lead - Technical Support
6 days ago
Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timePosition Objectives/Scope : Are you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your...
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Senior Technical Support Team Lead
1 day ago
Hyderabad, Telangana, India AmplifAI Full timeAbout the Role:We are seeking an experienced Technical Support Team Lead to lead our global SaaS support operations. As a Technical Support Manager for SaaS clients, you will be responsible for leading a team of technical support specialists in providing timely and effective issue resolution to our global SaaS clients.Key Responsibilities:Troubleshooting and...
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AmplifAI - Team Lead - Technical Support
2 weeks ago
Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timePosition Objectives/Scope : Are you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your...
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Technical Lead Developer
4 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeDisrupting the Restaurant IndustryAt Inspire Brands Hyderabad Support Center, we are disrupting the restaurant industry through digital transformation and operational efficiencies. Our technology hub will lead technology innovation and product development for the organization and its portfolio of distinct brands.About the RoleWe are seeking a Technical Lead...
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Technical Team Lead
5 days ago
Hyderabad, Telangana, India VERTISCRIPT GLOBAL IT SERVICES PRIVATE LIMITED Full timeJob DescriptionWe are seeking a highly skilled Senior Lead Engineer to lead high-performance software engineering teams and drive the development of next-generation technology initiatives. This role involves technical leadership, hands-on coding, system architecture design, and mentoring engineers to ensure high-quality software development and...
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Technical Support Lead
3 weeks ago
Hyderabad, Telangana, India SHAFT SOFTWARE SOLUTIONS PRIVATE Ltd Full timeJD: Technical Support LeadLocation: PAN IndiaExperience: 6+ YearsBudget: 20 LPANoticePeriod: Immediateto15 DaysL2/L3 Support Lead – eCommerce (Java, Node.js, React, Microservices), Pan India, Remote / hybrid (Above 6+ Years Mandate) - Max below 20 LPA, Shaft PermanentIt is a Technical Support Lead (L2/L3) role with a focus on eCommerce platforms, requiring...
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Technical support lead
2 weeks ago
Hyderabad, Telangana, India SHAFT SOFTWARE SOLUTIONS PRIVATE Ltd Full timeJD: Technical Support LeadLocation: PAN IndiaExperience: 6+ YearsBudget: 20 LPANotice Period: Immediateto15 DaysL2/L3 Support Lead – e Commerce (Java, , React, Microservices), Pan India, Remote / hybrid (Above 6+ Years Mandate) - Max below 20 LPA, Shaft PermanentIt is a Technical Support Lead (L2/L3) role with a focus on e Commerce platforms, requiring...
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Senior Technical Lead
5 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeInspire Brands Hyderabad Support Center is at the forefront of digital transformation and operational efficiencies in the restaurant industry.">We're seeking an experienced Senior Technical Lead - Data to join our team and drive technical innovation and product development. As a key member of our innovation hub, you'll work closely with our development teams...
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Technical/Network Support Lead
6 days ago
Hyderabad, Telangana, India Vitel Global Communications Full timeJob Title : Technical Support Lead OR Network Support Lead. Location : Hyderabad. Vitel Global Communications Pvt Ltd is seeking a Technical Support Lead for their Hyderabad location. This role involves overseeing a team of technical support engineers, ensuring the delivery of high-quality VoIP services, and maintaining customer satisfaction. Key...
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Application Support Team Lead
2 weeks ago
Hyderabad, Telangana, India AmplifAI Full timePosition Objectives/Scope We are seeking a dedicated service professional who prioritizes client satisfaction and drives solutions. In this role, you will provide support to our global client base, ensuring prompt, effective, and personable issue resolution. This is an opportunity to lead a team providing technical support to global SaaS clients, ensuring...
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Application Support Team Lead
2 weeks ago
Hyderabad, Telangana, India AmplifAI Full timePosition Objectives/ScopeAre you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your...
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Application Support Team Lead
1 week ago
Hyderabad, Telangana, India AmplifAI Full timePosition Objectives/ScopeAre you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your...
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Technical Application Support Lead
5 days ago
Hyderabad, Telangana, India NTT DATA North America Full timeAbout NTT DATA North America">Job Summary:We are seeking a Technical Application Support Lead to join our team. The ideal candidate will have extensive experience in technical application support and be able to lead cross-functional teams to resolve complex technical issues. Key responsibilities will include providing technical support and troubleshooting...
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Technical/Network Support Lead
4 weeks ago
Hyderabad, Telangana, India Vitel Global Communications Full timeJob Title : Technical Support Lead OR Network Support Lead. Location : Hyderabad. Vitel Global Communications Pvt Ltd is seeking a Technical Support Lead for their Hyderabad location. This role involves overseeing a team of technical support engineers, ensuring the delivery of high-quality VoIP services, and maintaining customer satisfaction. Key...
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Technical/Network Support Lead
3 weeks ago
Hyderabad, Telangana, India Vitel Global Communications Full timeJob Title : Technical Support Lead OR Network Support Lead. Location : Hyderabad. Vitel Global Communications Pvt Ltd is seeking a Technical Support Lead for their Hyderabad location. This role involves overseeing a team of technical support engineers, ensuring the delivery of high-quality VoIP services, and maintaining customer satisfaction. Key...
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Customer Support Team Lead
5 days ago
Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timeJob Description:This role involves leading a team to deliver exceptional technical support to our global client base. As a key member of our customer success team, you will be responsible for ensuring prompt and effective resolution of application and system-related issues. Your goal is to drive client retention by maximizing the value clients derive from...
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Technical Team Lead Position
4 days ago
Hyderabad, Telangana, India Sampoorna Computer People Full timeAbout the RoleThis is an exciting opportunity to join Sampoorna Computer People as a Team Lead. The successful candidate will be responsible for managing day-to-day support operations, resolving complex issues, and ensuring seamless collaboration with engineering and service delivery teams. Key responsibilities include handling incidents within SLAs,...