Incident Management

4 weeks ago

Hyderabad, India Cloudxtreme Full time

Preferred candidate profile:

Notice period: Immediate to 15Days or serving notice period Only

Location: Only Hyderabad locality

Exp: 3-4Years only

Role & responsibilities

Essential To qualify for the role, you must have:

  • Experience and working knowledge of service request, case and incident management core functions and processes in servicenow.
  • Ability to plan, prioritise and manage own workload whilst managing horizontally and vertically with excellent attention to detail.
  • Ability to work to tight deadlines and under competing priorities.
  • Experience of managing resources across multiple competing demands.
  • Ability to lead focused teams to a common objective and directive.
  • Strong analytical skills and an excellent understanding of IT service management and provision, SLA and KPI management, reporting and underlying data.
  • Expert understanding of ServiceNow ITSM module, data model and reporting.
  • Proficient in key analytical and reporting tools including Excel
  • Excellent communication skills across ITS and wider Deloitte community
  • Experience and hands on knowledge of project lifecycle and project handover into operations and long term run mode and development.

Desirable

  • Proven understanding of change management processes in a fully change managed environment (ITIL)
  • Previous experience of deploying and managing a variety of security products
  • Excellent troubleshooting and problem resolution skills
  • Experience of working to aggressive and changing deadlines
  • Working independently and as part of a team

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