
Incident Management Specialist
5 days ago
About the Role:
- Work closely with engineering, product, and leadership teams to manage incident escalations effectively.
- Experience with tools like Splunk, Grafana, JIRA, or ServiceNow is a plus.
- Attend post-incident reviews and help document root causes and next steps.
- Communicate clearly with business teams before, during, and after incidents.
- Act as the main contact for incidents and keep all stakeholders updated.
- Help prevent repeat issues by working with engineering and development teams.
- Partner with technical teams to investigate and document the causes of system failures and drive improvements.
Minimum Requirements:
- Good understanding of tools like Cisco Webex Meetings, Webex Contact Center, Webex Calling, AWS, and how systems work together.
- Able to read logs and use monitoring tools to quickly find and fix issues.
- Strong skills in writing documentation, spotting trends, and tracking incidents.
Desired Skills:
- Proactive and goal-focused, with strong communication and leadership skills.
- Hands-on experience with tools like JIRA, PagerDuty, and ServiceNow.
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