Incident Specialist

3 weeks ago

Hyderabad India Trimble Inc. Full time

Job Description Job purpose: The Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its products. Please note that we are looking to hire candidates who are able to work shifted workdays. Specifically, Tuesday through Saturday, or Sunday through Thursday, both with regular working hours. Responsibilities: - Assist in resolving platform incidents by analyzing technical systems - Monitor and respond to platform performance issues - Help maintain and update system documentation - Serve as a point of contact for customers during incident management process - Support the enhancement of internal support processes for better efficiency - Identify and suggest improvements to enhance service quality and customer satisfaction - Collaborate with team members on customer experience improvement projects Qualifications: - 1+ years of experience providing customer technical support - Basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP) - Foundational technical skills (SQL, XML, XSL, JSON, CSV) - Basic programming skills (Java, JavaScript) - Excellent English language skills (C1 level on the CEFR Scale) - Fluency in the native language of the country of employment - Strong self-motivation and commitment to continuous learning - Excellent communication skills with both internal and external customers - Problem-solving and analytical approach with the ability to interpret technical solutions How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong) where you have an opportunity to build a career and drive our collective growth (Grow) and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. If you need assistance or would like to request an accommodation in connection with the application process, please contact [Confidential Information].

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