Incident Manager
1 day ago
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols and ultimately help reduce overall Quality Escapes. To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents. Incident Manager Responsibilities Overseeing the incident management process and team members involved in resolving the incidents working towards continuous improvement (reducing MTTR, Quality Escapes, etc..). Responding to a reported service incident, initiating the incident management process, restoring service, and identifying the root cause. Prioritizing incidents according to their urgency and influence on the business. Managing and producing documents that outline incident protocols such as how to expeditiously handle cybersecurity threats or how to correct server failures, and specific failures in application and/or business processes. Collaborating with the incident management and application teams to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Adjusting the incident management process as required to ensure its effectiveness. Communicating with upper management if major issues are found in the IT system. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks Incident Manager Requirements Bachelor's degree in information technology, engineering, or a related field. At least three year's experience working in IT service management, or a similar role. Strong knowledge of IT service management software including ITIL. Experience working with IT systems and software such as ServiceNOW, Logic Monitor, etc... Solid knowledge of programming languages, such as SQL, Java, C++, and Scala. Excellent managerial skills and ability to collaborate with team members. Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills.
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Incident Manager
13 hours ago
Bengaluru, Karnataka, India Advent Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearExciting Job Opportunity Incident ManagerI hope this email finds you well.I am reaching out to share an exciting job opportunity at Advent Global. We are currently seeking a talented and motivated individual to join our team as Incident ManagerNP-15 Days MaxSkills- Incident ManagerJob Details Job Title: Incident ManagerLocation: BangaloreSalary: As per...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents.- Participate in on-call rotations and provide support during major incidents and outages.- Contribute to the development and maintenance of the incident management...
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Incident Manager
1 week ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
6 days ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents.- Participate in on-call rotations and provide support during major incidents and outages.- Contribute to the development and maintenance of the incident management...
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Incident Manager
1 week ago
Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
1 week ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident manager
4 days ago
Bengaluru, India SourceFuse Full timeSource Fuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India SourceFuse Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
5 days ago
Bengaluru, Karnataka, India Ours Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout CompanyOURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational excellence.We are currently hiring an Incident...
