Incident Commander

3 days ago


Hyderabad, Telangana, India HighRadius Full time ₹ 8,00,000 - ₹ 10,00,000 per year

About Us
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

SENIOR INCIDENT COMMANDER – ROLE & RESPONSIBILITIES
● The incident commander will collaborate with other teams, including vendors, to drive the incident to closure.
● The incident commander will lead the Major Incident (P1) in full capacity and work towards restoring services with the best possible effort minimizing the impact.
● Bridge leadership and Coordination during a Mission-critical incident will be a crucial role.
● Send out communication and timely notification for all incidents will be the responsibility.
● The incident commander will continually work on all Ageing tickets and ensure no open, unattended, unassigned tickets for more than the agreed duration.
● The Incident commander will be responsible for sending out daily/weekly/monthly reports on IM performance, Tickets, Dashboards & Management reports related to Incidents.
● The Incident commander will collaborate will all tower leads and take ownership of educating/training PRG on the IM process, Escalation process, & engagement processes for effectiveness.
● The Incident commander will also own CAB adherence
● Coordinate activities between multiple support groups at all levels to ensure adherence to SLAs where multiple groups are needed to resolve a single incident

SKILL & COMPETENCY

● ITIL Foundation or Expert Certification (Preferred)
● 5+ years of experience in Incident, Major Incident, Problem and Change Management.
● Strong communication skills
● Coordination and Collaboration skills
● Eye for detail & Good understanding of statistical and analytical principles and processes
● The ability to interact successfully with all levels of the Customer and IT provider organization.
● Good negotiating, problem-solving, facilitation, and moderation skills
● Knowledge and experience of contract and supplier management roles (how it ties into Service Level Agreements (SLAs)

What You'll Get
● Competitive salary.
● Fun-filled work culture )
● Equal employment opportunities.
● Opportunity to build with a pre-IPO Global SaaS Centaur



  • Hyderabad, Telangana, India beBeeSystemOperations Full time ₹ 18,00,000 - ₹ 20,00,000

    Job OverviewWe are seeking a skilled System Operations Specialist to join our team. This role is critical for monitoring system health, managing incident communications, and ensuring high reliability of globally deployed web applications.Main Responsibilities:Monitor Grafana dashboards and observability tools to detect failures and performance issues.Act as...

  • DevOps Architect

    3 weeks ago


    Hyderabad, Telangana, India PepsiCo Full time

    Overview The primary objective of this role is to establish and lead a centralized operations function for PepsiCo's Gen-AI platforms, including PepGenX and Agent Factory. The role ensures platform reliability, incident management, vendor performance, and operational excellence across all sectors. It is critical to sustaining enterprise-scale AI adoption by...


  • Hyderabad, Telangana, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

    Job OverviewThe Associate Technical Support Analyst II role is responsible for managing critical incidents with the Technology Command Center (TCC). This involves communicating with businesses throughout the incident lifecycle, providing updates at intervals determined by the incident's priority. Escalations are handled according to a predefined escalation...

  • Service Engineer

    5 days ago


    Hyderabad, Telangana, India Microsoft Full time US$ 1,50,000 - US$ 2,00,000 per year

    Are you passionate about cloud computing, obsessed with customer experience, and driven to resolve complex issues under pressure? Do you thrive in high-stakes, live environments and want to play a pivotal role in ensuring the reliability of Microsoft's cloud platform? If so, the Azure Customer Experience (CXP) team has the opportunity for you. Microsoft...


  • Hyderabad, Telangana, India Bilvantis Technologies Full time

    Job DescriptionJob Description: Mainframe System Programmer (MVS/zOS) - Senior Programmer AnalystWe are looking for a highly skilled and experienced Mainframe System Programmer (MVS/zOS) as a Senior Programmer Analyst.Technical Skills- Experience should have 3 to 5 years into Mainframe System Programmer (MVS/zOS).- Monitor z/OS systems, job queues, JES2, and...


  • Hyderabad, Telangana, India Coforge Full time

    Job Description- PeopleSoft/Oracle HCM Support:Provide support for PeopleSoft Payroll and Benefit modules.- SQL Development:Writemedium to complex SQL queries, including join, insert, and delete statements.- Change Request Management:Handle complex change requests efficiently.- PeopleSoft Tools:Utilize PeopleCode, SQR, and PS Query for development and...

  • V10 Prod Support

    2 weeks ago


    Hyderabad, Telangana, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role SummaryThe L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch jobmonitoring, incident handling, and coordination with L2/L3 teams for escalations.Key ResponsibilitiesMonitor application and batch job alerts...

  • Vision Plus Support

    3 weeks ago


    Hyderabad, Telangana, India Skanda IT Consulting Private Limited Full time

    Job DescriptionRole SummaryThe L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch jobmonitoring, incident handling, and coordination with L2/L3 teams for escalations.Key Responsibilities- Monitor application and batch...


  • Hyderabad, Telangana, India beBeePayment Full time ₹ 12,00,000 - ₹ 18,00,000

    Job SummaryWe are seeking an experienced and detail-oriented Production Support Specialist to join our team in the Payment domain. In this role, you will be responsible for monitoring, troubleshooting, and ensuring the uptime and stability of critical banking applications.This is a fantastic opportunity to work with cutting-edge technology and make a real...

  • GCP DLP

    4 weeks ago


    Hyderabad, Telangana, India CoreTek Labs Full time

    Job DescriptionWere Hiring for MNC Google DLP & SCCE SpecialistExperience: 10+ YearImmediate joiners preferredLocation: PAN IndiaWe are looking for a skilled Google Cloud DLP & Security Command Centre Specialist to design, deploy, and manage cutting-edge security solutions for protecting sensitive data and improving cloud security posture.GCP DLP...