Incident Commander

3 days ago

Hyderabad, India HighRadius Full time

About Us

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

SENIOR INCIDENT COMMANDER – ROLE & RESPONSIBILITIES

● The incident commander will collaborate with other teams, including vendors, to drive the incident to closure.

● The incident commander will lead the Major Incident (P1) in full capacity and work towards restoring services with the best possible effort minimizing the impact.

● Bridge leadership and Coordination during a Mission-critical incident will be a crucial role.

● Send out communication and timely notification for all incidents will be the responsibility.

● The incident commander will continually work on all Ageing tickets and ensure no open, unattended, unassigned tickets for more than the agreed duration.

● The Incident commander will be responsible for sending out daily/weekly/monthly reports on IM performance, Tickets, Dashboards & Management reports related to Incidents.

● The Incident commander will collaborate will all tower leads and take ownership of educating/training PRG on the IM process, Escalation process, & engagement processes for effectiveness.

● The Incident commander will also own CAB adherence

● Coordinate activities between multiple support groups at all levels to ensure adherence to SLAs where multiple groups are needed to resolve a single incident

SKILL & COMPETENCY

● ITIL Foundation or Expert Certification (Preferred)

● 5+ years of experience in Incident, Major Incident, Problem and Change Management.

● Strong communication skills

● Coordination and Collaboration skills

● Eye for detail & Good understanding of statistical and analytical principles and processes

● The ability to interact successfully with all levels of the Customer and IT provider organization.

● Good negotiating, problem-solving, facilitation, and moderation skills

● Knowledge and experience of contract and supplier management roles (how it ties into Service Level Agreements (SLAs)

What You'll Get

● Competitive salary.

● Fun-filled work culture )

● Equal employment opportunities.

● Opportunity to build with a pre-IPO Global SaaS Centaur

  • Incident Commander

    1 week ago

    Hyderabad, Telangana, India HighRadius Full time

    **About Us** HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...

  • Security Incident Commander Ii

    2 weeks ago

    Hyderabad, India Uber Full time

    **About the Role** Uber's Security Response and Investigations (SRI) team is the cybersecurity incident response body at Uber. SRI responds to security incidents and mitigates security threats across the company. The SRI team is made of three teams: SOC (Security Operations Center), Investigations and Automation, and Incident Command. You will be joining...

  • Incident Commander for The Network Focused IT

    2 weeks ago

    Hyderabad, Telangana, India Qualcomm Full time

    **Company**: Qualcomm India Private Limited **Job Area**: Information Technology Group, Information Technology Group > IT Engineering **General Summary**: Qualcomm IT is looking for the Incident Commander for their Network Focused IT Operations Center (ITOC), based out of Hyderabad, India. High Level Job Responsibilities: - Work as an Incident Commander...

  • Cybersecurity Expert

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeSecurityOperations Full time ₹ 1,04,000 - ₹ 1,30,878

    The world of cybersecurity is evolving at an unprecedented rate, driven by the increasing complexity of digital threats and the need for robust security solutions. As a critical member of our team, you will play a pivotal role in shaping the future of security operations.Job DescriptionAs an Incident Commander focused on containment and eviction for large or...

  • Incident Response Commander

    2 weeks ago

    Hyderabad, Telangana, India Splunk Full time

    Splunk is dedicated to crafting a safer and more resilient digital world. Leading enterprises worldwide rely on our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people who make Splunk an outstanding place to work, earning us numerous awards as a top employer. As...

  • Lead, Incident Change

    2 weeks ago

    Hyderabad, Telangana, India Warner Bros. Discovery Full time US$ 90,000 - US$ 1,20,000 per year

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are thestorytellersbringing our characters to life,...

  • Shift Lead/Incident Manager

    2 weeks ago

    Hyderabad, Telangana, India Warner Bros. Discovery Full time

    Your New Role : Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, from our HCC location (Hyderabad, India) We are the...

  • Rapid Response Commander

    2 weeks ago

    Hyderabad, Telangana, India Splunk Full time

    Splunk is dedicated to crafting a safer and more resilient digital world. Leading enterprises worldwide rely on our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people who make Splunk an outstanding place to work, earning us numerous awards as a top employer. As...

  • Warner Bros. Discovery

    5 days ago

    Hyderabad, India Warner Bros. Discovery Full time

    Your New Role : Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, from our HCC location (Hyderabad, India) We are the...

  • Security Incident Responder 2

    1 week ago

    Hyderabad, Telangana, India Microsoft Full time

    Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified...