Onsite IT Field Engineer

2 weeks ago

Bengaluru, India EIL Global IT Solutions and Services Pvt Ltd Full time

Company Overview EIL Global IT Solutions and Services Pvt Ltd is a leading IT service provider with a focus on supporting the digital transformation of enterprises. Headquartered in Adelaide, Australia, EIL Global offers professional and managed services across IT infrastructure, AIOPS, AI-based workforce automation, and blockchain solutions, with a presence in Asia Pacific and EMEA. Job Overview We are seeking a Junior Onsite IT Field Engineer to join our team on a contract basis. This role is based in Bengaluru, Chennai, or Hyderabad and requires a minimum of 1 year of experience in IT field engineering. The successful candidate will work on providing onsite technical support and troubleshooting for specified IT systems. Freshers also can Apply Training will be provided Job Details The role includes IT hardware support for laptop replacement. Candidates should have a bike with a valid license. In a typical day, you will be assigned 5-6 tickets. You will collect the device from the warehouse, visit each site to replace faulty parts, and complete the assigned tasks. Qualifications and Skills Bachelor's degree in computer science, IT, or a related field is preferred for this junior position. A minimum of 1 year of experience in IT field engineering or a similar technical support role. Proficiency in hardware troubleshooting is mandatory to effectively resolve technical issues onsite. Hands-on experience with ticketing systems is mandatory to efficiently manage and document support requests. Strong understanding of computer networks, including LAN, WAN, and wireless networks, is essential. Ability to diagnose and solve hardware and software issues on various platforms. Proven experience in working with servers, desktops, and networking equipment. Excellent communication skills to interact with clients and internal teams effectively and professionally. Roles and Responsibilities Provide onsite technical support to clients, ensuring all hardware and software issues are addressed promptly and effectively. Manage and resolve technical incidents and service requests using the ticketing system to maintain service quality. Install, configure, and maintain computer systems, servers, and networking equipment as per client requirements. Collaborate with internal teams to ensure seamless delivery of IT services and support to clients. Conduct regular maintenance checks and updates on IT systems to ensure optimal operation and security. Document and report all technical activities, challenges, and resolutions for future reference and continuous improvement. Assist in the implementation of new IT solutions and services as part of the client's digital transformation journey. Stay updated with the latest technology trends and best practices to provide the best support and solutions to our clients.

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