Current jobs related to Service Desk yst - Hyderabad - People First Consultants
-
Service Desk yst
2 months ago
Hyderabad, India People First Consultants Full timeService Desk Analyst Location: Hyderabad India Position Description Empower sellers by providingexceptional support. This includes actively comprehension of the seller query to understand their needsanalyzing relevant data and crafting effective solutions Work on the ticketing system to view assigned ticketsclose the tickets by providing timely responses. ...
-
Service Desk Manager
3 weeks ago
Hyderabad, Telangana, India Wipro Full timeJob Purpose:The Service Desk Manager is responsible for ensuring the delivery center meets all its Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Main Responsibilities:Manage the service desk team to ensure they meet their performance targets.Coordinate with other teams, such as Knowledge Managers, Escalation Managers, and Incident...
-
Service Desk
6 days ago
Hyderabad, Telangana, India Tata Consultancy Services Full time**Must Have**: People Management Skills - Service Desk Operations experience - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...
-
Service Desk Analyst
2 weeks ago
hyderabad, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD: Location: Hyderabad, Telangana, India Role - Service Desk Agent – L1 Band -B1 Experience - 2 Years - 4 Years Designation - Servicedesk Associate Language-English (Read + Write + Speak) Type Of Support-Voice process Work place-Hyderabad, Telangana, India Job Description: - Technical Support/Service Desk Agent -L1 will be the...
-
Service Desk Manager
1 month ago
Hyderabad, Telangana, India Wipro Full timeJob Title: Service Desk ManagerWipro is seeking a highly skilled Service Desk Manager to lead our delivery center and ensure all metrics are measured and adhered to.Key Responsibilities:Manage all activities in the delivery center, ensuring adherence to standards and metrics.Coordinate Knowledge Managers, Escalation Managers, and Incident Managers to ensure...
-
Service Desk Analyst
2 weeks ago
hyderabad, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD:Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:- Technical Support/Service Desk Agent -L1 will be the part of Global...
-
Service Desk Manager
4 weeks ago
Hyderabad, Telangana, India Base8 Full timeAbout the Role:Base8 is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...
-
Service Desk Manager
1 month ago
Hyderabad, Telangana, India Base8 Full timeAbout the Role:We are seeking a highly skilled Service Desk Manager to join our team at Base8. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...
-
Service Desk Operations Manager
3 weeks ago
Hyderabad, Telangana, India DAZN Full timeService Desk Operations Manager Job Summary:The Service Desk Operations Manager is a critical role responsible for managing the operation of the Service Desk. This position is crucial in ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. The successful candidate will be responsible...
-
Service Desk Analyst
2 weeks ago
Hyderabad, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD:Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:- Technical Support/Service Desk Agent -L1 will be the part of Global...
-
Senior Service Desk Manager
4 weeks ago
Hyderabad, Telangana, India NTT DATA Full timeJob SummaryNTT DATA is seeking a skilled Senior Service Desk Manager to lead our Managed Services Team. The ideal candidate will have experience managing a team of service desk agents and possess excellent leadership and communication skills.Key ResponsibilitiesManage a team of service desk agents and ensure effective achievement of KPIsContribute to the...
-
Service Desk Agent
2 weeks ago
hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Service Desk Agent!! Experience: 1-7 years Location: Chennai, Pune, Hyderabad, Delhi, Noida, Kochi Required Technical Skillset: Service Desk, Communication, Voice support, Technical support, ITIL, ITSM TCS Eligibility Criteria: - BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant...
-
Service Desk Agent
2 weeks ago
hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Service Desk Agent !! Experience: 1-7 years Location: Chennai, Pune, Hyderabad, Delhi, Noida, Kochi Required Technical Skillset: Service Desk, Communication, Voice support, Technical support, ITIL, ITSM TCS Eligibility Criteria: BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant...
-
Service Desk Agent
2 weeks ago
hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring forService Desk Agent !!Experience: 1-7yearsLocation: Chennai, Pune, Hyderabad, Delhi, Noida, KochiRequired Technical Skillset:Service Desk, Communication, Voice support, Technical support, ITIL, ITSMTCS Eligibility Criteria:BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post...
-
Team Lead – Service Desk
5 months ago
Hyderabad, India DAZN Full timeThe Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. You will be mentoring the Service Desk team and will drive a culture of continual process improvement within...
-
Service Desk Agent
2 weeks ago
hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Service Desk Agent!!Experience: 1-7 yearsLocation: Chennai, Pune, Hyderabad, Delhi, Noida, KochiRequired Technical Skillset: Service Desk, Communication, Voice support, Technical support, ITIL, ITSMTCS Eligibility Criteria:- BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post...
-
Service Desk Agent
2 weeks ago
hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Service Desk Agent!!Experience: 1-7 yearsLocation: Chennai, Pune, Hyderabad, Delhi, Noida, KochiRequired Technical Skillset: Service Desk, Communication, Voice support, Technical support, ITIL, ITSMTCS Eligibility Criteria:- BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post...
-
Service Desk Agent
1 week ago
Hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Service Desk Agent !!Experience: 1-7 yearsLocation: Chennai, Pune, Hyderabad, Delhi, Noida, KochiRequired Technical Skillset: Service Desk, Communication, Voice support, Technical support, ITIL, ITSMTCS Eligibility Criteria:BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience...
-
Service desk agent
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Service Desk Agent !!Experience: 1-7 yearsLocation: Chennai, Pune, Hyderabad, Delhi, Noida, KochiRequired Technical Skillset: Service Desk, Communication, Voice support, Technical support, ITIL, ITSMTCS Eligibility Criteria:BE/B. Tech/MCA/M. Sc./MS with minimum 3 years of relevant...
-
Service Desk Agent
2 weeks ago
Hyderabad, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Service Desk Agent!!Experience: 1-7 yearsLocation: Chennai, Pune, Hyderabad, Delhi, Noida, KochiRequired Technical Skillset: Service Desk, Communication, Voice support, Technical support, ITIL, ITSMTCS Eligibility Criteria:- BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post...
Service Desk yst
4 weeks ago
1 year experience in GoogleAds as a seller/ Google Ads Support ExecutiveStrong communication skills including active listening and clear expression (Written & Verbal) clearcomprehensionLogical thinking ability to analyze data to make informed decisionsAbility to build rapport and resolve customer issues efficientlyBachelor's degree in a technical field providing a strong foundation in problemsolving andanalytical skillsAbility to learn quickly comprehend and work on seller queriesResponsibilitiesCheck the queue to view new tickets assigned provide timely resolution to all theassigned tickets escalate if you see a trend in tickets receivedReplicate the user facing issue & escalate the issue to L2 level when requiredTroubleshoot the query comparing the Google Ads front end with back end dataTake regular process updates from the L2 levelDaily updates to the lead on inflow patterns & Issues raised by usersDesiredBlend of experience in digital advertising customer management and Google adscampaign management/ optimizationFoster collaboration and alignment with key stakeholders at all levelsProven ability to deliver results in a dynamic environment while maintaining meticulousattention to detailClearly communicates progress and insights to team managementDriven to develop and optimize tools that empower process improvement
